WhatsApp Helpline Agent

1 week geleden


Utrecht, Utrecht, Nederland Rode Kruis district Gooi & Utrecht Voltijd

We are looking for a dedicated and empathetic agent to join our WhatsApp Helpline team. As a volunteer, you will provide support and information to refugees and migrants in the Netherlands, helping them navigate their rights and possibilities.

The WhatsApp Helpline is a digital platform where people can ask questions and receive guidance on various topics, including medical care, shelter, documents, and food. As an agent, you will be responsible for answering these questions to the best of your ability, using your knowledge and resources to provide accurate and helpful information.

We are looking for someone who is digitally proficient, has good communication skills, and is able to work independently. You will need to have a good command of English and Dutch (B1 level), and proficiency in an additional language such as Arabic, Farsi, Spanish, Portuguese, Tigrinya, Ukrainian, or Russian is an advantage.

The work can be done from home, and you will be able to schedule your shifts online. We are looking for a commitment of at least one shift per week (2 hours) for at least three months. This is a great opportunity to gain work experience within the largest humanitarian organization in the Netherlands and worldwide, while also making a difference in the lives of those who need it most.

As a volunteer with the Red Cross, you will have access to training and development opportunities, as well as the chance to work with a dynamic team of professionals and volunteers. If you are passionate about helping others and have the skills and qualities we are looking for, we encourage you to apply for this exciting opportunity.


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