Ukraine Helpline Agent

3 weken geleden


Utrecht, Utrecht, Nederland Rode Kruis district Gooi & Utrecht Voltijd

We are looking for a dedicated and empathetic agent to join our WhatsApp Helpline team, supporting individuals in need, particularly those affected by the conflict in Ukraine.

About the Role:

As a WhatsApp Helpline Agent, you will provide critical support to people in Ukraine, answering their questions and concerns in Russian, Ukrainian, or English. You will work from home, using your laptop and smartphone, and be available for at least one shift per week (2 hours) for at least three months.

Key Responsibilities:

  • Answer messages from people who contact the WhatsApp Helpline, providing relevant information and support.
  • Work collaboratively with a team of volunteers and professionals to ensure effective support is provided.
  • Be available for online training and development opportunities to enhance your skills and knowledge.

Requirements:

  • Good communication skills and the ability to empathize with individuals in need.
  • Native speaker proficiency in Russian or Ukrainian and English.
  • Availability for at least one shift per week (2 hours) for at least three months.
  • Digital proficiency and access to a laptop and smartphone.

What We Offer:

  • A flexible volunteer opportunity with a big impact, working with the largest humanitarian organization in the Netherlands and worldwide.
  • Work-related training and development opportunities to enhance your skills and knowledge.
  • A dynamic working environment where you will work in a team of volunteers and professionals.

Interested? If you are passionate about providing humanitarian aid and support to those in need, we encourage you to apply for this rewarding volunteer opportunity.


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