Program Manager III, Ring Insights
2 dagen geleden
About the Role
We are seeking a highly skilled Program Manager to join our Ring Insights team. As a Program Manager, you will be responsible for facilitating Alpha, Beta, and Delta testing for products designed to reduce crime in neighborhoods. You will work closely with our product team to manage highly successful testing programs that bring new products to market.
Key Responsibilities
- Manage multiple stakeholder groups each week, ensuring effective communication and collaboration.
- Build weekly detailed reports around feedback, survey results, and metrics captured during testing.
- Take action and ownership of situations with minimal guidance, driving results and improvements.
- Monitor backend metrics for programs assigned, correlating them with tester feedback to identify trends.
- Manage multiple project/programs simultaneously, prioritizing tasks and resources effectively.
- Create test plans for Alpha, Beta, and Delta Programs, ensuring thorough and comprehensive testing.
- Work with the logistics team to ship product for assigned programs, ensuring timely and efficient delivery.
About the Team
The Ring Insights organization is a growing group of customer-obsessed individuals. Our work and workstreams center around identifying customer needs and advocating for them. We do this through Trials (Alpha / Beta Testing), UX Research, User Acceptance Testing. Our team functions are built to assess a product or experience with a 360-degree perspective, ensuring we are meeting our customers' needs through leveraging research and data.
Requirements
- PMP certification or equivalent experience in program or project management.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
- Experience defining program requirements and using data and metrics to determine improvements.
- Experience in complex problem-solving, and working in a tight schedule environment.
- Experience working cross-functionally with tech and non-tech teams.
- Experience leading process improvements.
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).
Preferred Qualifications
- PMP certification or Bachelor's degree in computer science, technology, design.
- Experience implementing repeatable processes and driving automation or standardization.
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