Technical Support Specialist

3 weken geleden

Breda, Noord-Brabant, Nederland Resideo Voltijd
Job Title: Technical Support Specialist

We are seeking a highly skilled and motivated Technical Support Specialist to join our team in the Benelux region. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our internal and external customers.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, and other communication channels.
  • Develop and maintain a deep understanding of our products and services, including CCTV, IP, AV technologies, and security systems.
  • Collaborate with internal teams to resolve complex technical issues and improve customer satisfaction.
  • Participate in training and development activities to stay up-to-date with industry trends and best practices.
  • Work closely with vendors to evaluate product offerings and identify opportunities for improvement.
  • Conduct data analysis and provide insights to inform business decisions.
Requirements:
  • Strong written and verbal communication skills, with proficiency in Dutch.
  • High School Diploma or equivalent, with a Bachelor's Degree preferred.
  • Self-motivation, ability to work independently, and strong team mentality.
  • Basic math skills and proficiency in Excel, Outlook, and SharePoint.
  • Ability to speak multiple languages, including French and English.
What We Offer:
  • Opportunities for professional growth and development.
  • Excellent pension plan and benefits package.
  • Collaborative and dynamic work environment.

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