Customer Service Manager

4 weken geleden


Bergen op Zoom, Noord-Brabant, Nederland Axerrio Voltijd
Functiebeschrijving

We zijn op zoek naar een ervaren klantenservice manager die onze klanten kan helpen met hun vragen en problemen. Als klantenservice manager ben je het eerste aanspreekpunt voor onze klanten en zorg je ervoor dat incidenten en wijzigingsaanvragen op de juiste manier in ons ticketsysteem geregistreerd worden.

Verantwoordelijkheden
  • Incidenten en wijzigingsaanvragen registreren in ons ticketsysteem
  • Klantenservice bieden aan onze klanten
  • Samenwerken met andere teams, zoals implementatie en onboarding, professionele services en tech
  • Procesbewaking en verbeteringen opstellen
Vereisten
  • HBO werk- en denkniveau
  • Ervaring in een professionele B2B omgeving
  • Goede communicatieve vaardigheden in Nederlands en Engels
  • Assertief en in staat om kwaliteit te leveren onder druk
Wat wij bieden
  • Een zelfstandige en flexibele functie binnen een groeiende organisatie
  • Ruim voldoende mogelijkheden om te groeien in je carrière
  • Alle vrijheid om ideeën voor te stellen voor verbetering en deze in overleg tot uitvoering te brengen
  • Een werkplek in ons goed bereikbaar modern kantoor
  • Laptop, mobiele telefoon en reiskostenvergoeding
  • Een salaris tot €4.300,-

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