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Desktop Support Specialist

2 maanden geleden

Alphen aan den Rijn, Zuid-Holland, Nederland Axiom Technologies Voltijd

Axiom Technologies is a leading provider of Managed IT solutions to medium to large-scale enterprises globally. Our team is dedicated to delivering exceptional service and support to our clients.

Job Summary

We are seeking a highly skilled and experienced Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients' desktop computing environment. This includes troubleshooting and resolving technical issues, installing and configuring computer systems and peripherals, and providing training and orientation to staff on the use of hardware and software.

Key Responsibilities

  • Accurately testing, identifying, repairing, resolving, and documenting end-user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys, and basic printer support.
  • Troubleshooting and resolving software issues. Ability to install, configure, reconfigure, or reinstall software including remote support.
  • Reimaging computers/hard drives in accordance with customer standards.
  • IMACD function including installation and decommission according to the process.
  • Backing up and restoring settings and associated systems administration activities.
  • Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.
  • Categorize and prioritize end-user support requests and service requests by utilizing ITSM – Service Now ticketing system to track tickets and provide up-to-date status and information.
  • Move equipment associated with escalated help desk incidents and service requests.
  • Performing asset inventory activities as needed.
  • Trains and orients staff on use of hardware and software.
  • Recommends and/or performs upgrades on systems to ensure longevity.

Requirements

  • At least 3 years of experience in the field or in a related area required.
  • Dell/HP Certified Technician for ordering parts through OEM and parts replacement.
  • Strong Microsoft Office skills (Outlook, Word, and Excel).
  • Strong Microsoft operating System installation and troubleshooting skills.
  • Strong Break/Fix skills Desktops, Workstations, Notebooks, and Printers.
  • Broad experience in IT-related services with basic understanding of Networks, Intel Servers, and Telecoms.
  • Strong customer service skills.
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
  • Strong written and verbal communication skills.
  • Must be detail-oriented and self-motivating.
  • Ability to successfully pass a background security check.
  • Experience including remote control of PCs and video conferencing knowledge.
  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.

Preferred Skills

  • Customer Focus – Personal dedication to providing high-quality, superior service at all times with interpersonal effectiveness.
  • Teamwork – Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
  • Ability to learn new information quickly and the willingness to do so at all times.
  • Technical Expertise.
  • ITIL 3-/4 foundation certified or worked according to ITIL.

What's Next?

If you are looking for a challenging and rewarding career opportunity, please forward your resume to us.