Technical Service Team Lead
2 weken geleden
Job Overview
We are seeking a highly skilled Technical Service Team Lead to lead our team in the Middle East and Africa region.
About Radio Holland
Radio Holland is a leading provider of satellite and radio communication, navigation, automation, and observation systems for the maritime industry. With a strong presence worldwide, we offer innovative solutions to meet the needs of our customers.
Job Description
The Technical Service Team Lead will be responsible for leading a team of service engineers in providing technical support to our clients in the Middle East and Africa region. This includes driving the technical execution process, ensuring high standards of service execution, performance, safety, and customer satisfaction.
Key Responsibilities
- Leading a team of service engineers in providing technical support to clients
- Driving the technical execution process to ensure high standards of service execution, performance, safety, and customer satisfaction
- Implementing process improvements to enhance efficiency and effectiveness
- Analyzing areas for improvement and proposing suggestions to the Operations Manager
- Identifying roadblocks and seeking support as needed
- Ensuring service engineers upload service reports via the FSA prior to leaving the vessel
- Obtaining technical advice from manufacturers when necessary
- Managing hours and expense claims submitted by service engineers
- Uploading timesheets on a weekly basis
- Ensuring compliance with the use of FSA
- Developing engineer competences and skill sets through training programs
- Updating competences in Navision
- Participating in competence meetings
- Maintaining training assets in good working condition
- Ensuring engineer manufacturer/OEM certificates are up-to-date
- Maintaining survey process, documentation, monitoring, and code of conduct
- Preparation and participation in Class audits
- Ensuring availability of tools, PPE, and test instruments
- Managing work equipment calibration and records
- Leaving management of service engineers
Requirements
To be successful in this role, you should have:
- 5+ years of experience in running a technical team in an operational environment
- BSc or Master's degree in Electronic Engineering
Salary Range
The estimated salary for this position is $80,000 - $120,000 per annum, depending on qualifications and experience.
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