Skilled IT Support Specialist Rotterdam
4 weken geleden
Skilled IT Support Specialist Rotterdam
We are looking for a skilled IT support specialist in Rotterdam. The ideal candidate has a completed MBO-ICT level 4 education, MCSA certification and at least 2 years of work experience in a service desk environment.
Job Description
The IT support specialist will be responsible for providing first and second line support to internal users and users at various locations in the region. The support specialist will answer calls, register them and resolve them where possible. This includes both software and hardware issues (printers, copiers, PDAs / Smartphones, laptops, telephony, etc.). The support is mainly remote, but occasionally also on-site.
Requirements
- MBO level 3 or 4 IT diploma
- At least 2 years of proven work experience with first and second line work in a larger environment (500+ workstations)
- Microsoft certified, e.g. MCSA Windows 7/ Windows 10 / Office 365
- ITIL Foundation certification
- Experience with Windows 7, Windows 2003 / 2008 and MS Office
- Experience with Topdesk or a similar tool
- Pre: Some knowledge of virtualization techniques such as Citrix and Hyper-v
- Pre: Some knowledge of software distribution
Required Competencies
- Pro-active
- Solution-oriented
- Service desk experience (at least 2 years)
- A team player
- Good communication skills
- Customer-oriented
Working Conditions
A market-conform salary of 2000 - 2500 euros gross per month, supplemented with good secondary working conditions, such as a lease car. In addition, they offer each professional personal career guidance, plenty of opportunities to grow and all possibilities to follow ICT-related courses.
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