IT Support Specialist

3 weken geleden

Maastricht, Limburg, Nederland SD Worx Professionals Standaard Voltijd
Job Title: Local IT Support

DHL Express is a company that connects people. Our people make us the #1 Express Delivery and Logistics Company in the world. We are committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will provide support for hardware and software related systems and processes, and provide effective and timely resolution of user problems, queries or complaints in line with business strategy and objectives, and group IT guidelines and IT policies.

Key Responsibilities
  • Comply with global, regional and EFSS security and data privacy management processes and policies;
  • Investigate problems related to EFSS IT infrastructure (pc's, mobile phones, desk phones, printers, network, video conferencing);
  • Solve 2nd line IT infra support requests;
  • Log and follow up of 3rd party support tickets with Printer, Computer, Network, video conferencing and mobile providers;
  • Installs and maintains pc client operating systems, applications and website client components;
  • Administration of IT assets in the Configuration Management Database (CMDB);
  • Account management via Active Directory and RequestIT.
Requirements
  • You have a degree in Information and Communication Technology;
  • Good support knowledge of Microsoft Office Applications;
  • Good support knowledge of video conferencing hard- and software;
  • Basic knowledge of following networking topologies: LAN/WAN/WLAN/VPN/Cloud/ZPA;
  • Basic knowledge of Microsoft Active Directory and policies and filesharing (NTFS);
  • Basic knowledge of laptop and desktop hardware setup;
  • Basic knowledge of software inventory and distribution products like: Microsoft Endpoint Manager (SSCM and InTune), Adaptiva OneSite.
What We Offer
  • A competitive salary;
  • A job in dayshifts and no weekends;
  • Availability of a wide range of training possibilities;

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