CRM System Specialist

3 weken geleden

Eindhoven, Noord-Brabant, Nederland Shimano Voltijd

Job Overview

Shimano is seeking a CRM System Specialist to maintain and improve the European Sales Force CRM system. This role is part of the E-Business team within the Commercial Operations department.

The CRM System Specialist will work closely with local Business teams, the global head office in Japan, related Systems teams, and Technology Services to deliver the best experience for the users of the CRM system.

Key Responsibilities

  • Drive the implementation of CRM related initiatives across different departments, mitigate risks, resolve issues, and ensure on time delivery.
  • Proactively seek improvement areas affecting the end-to-end user journey and devise possible solutions.
  • Develop business cases for improvements to help take data driven decisions.
  • Execute business analysis and translate requirements into clear user stories.
  • Keep in direct contact with the 3rd parties performing maintenance and development.
  • Guide the System Support colleagues to ensure support SLAs and KPIs are met.
  • Participate in projects, such as the implementation of systems.
  • Engage in strategy & direction, change & communication.

Requirements

  • A relevant Bachelor or Master's degree.
  • 3-5 years of experience in functional system maintenance or similar, preferably in an international B2B environment.
  • Customer & result oriented with a proactive attitude.
  • You feel comfortable in a dynamic, international environment and are a self-starter and team player.
  • Analytical and Data-driven: Base your proposals on facts rather than opinions.
  • You are accurate and have an eye for detail.
  • Fluent verbal and written communication skills in English.
  • Working knowledge of CRM systems is a plus.
  • Knowledge of and certification in Salesforce CRM (such as Salesforce Administrator) is a plus.

What We Offer

Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.

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