Shimano CRM System Specialist
2 weken geleden
Job Overview
Shimano is seeking a CRM System Specialist to join its European Sales Force team. The ideal candidate will have experience in functional system maintenance and a proactive attitude to improve user experience.
Key Responsibilities
- Drive the implementation of CRM related initiatives across different departments and ensure on-time delivery.
- Proactively identify improvement areas affecting the end-to-end user journey and devise possible solutions.
- Develop business cases for improvements to support data-driven decisions.
- Execute business analysis and translate requirements into clear user stories.
- Collaborate with third-party maintenance and development teams.
- Guide System Support colleagues to meet support SLAs and KPIs.
- Participate in projects, such as system implementation.
- Engage in strategy, direction, change, and communication.
Requirements
- A relevant Bachelor or Master's degree.
- 3-5 years of experience in functional system maintenance or similar, preferably in an international B2B environment.
- Customer-oriented with a proactive attitude.
- Fluent verbal and written communication skills in English.
- Working knowledge of CRM systems is a plus.
- Knowledge of and certification in Salesforce CRM (such as Salesforce Administrator) is a plus.
What We Offer
Shimano offers a pleasant working environment with colleagues who work well together. We provide good working conditions and the opportunity to work in a responsible and challenging position within a dynamic, international, and ambitious environment.
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