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Client Relations Specialist
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Job Overview
As a Client Relations Specialist, you will play a crucial role in our dynamic fashion organization, serving as the primary contact for our clientele. Your mission will be to master the essentials of delivering exceptional service and ensuring our customers feel valued and inspired.
Core Responsibilities:
- Handle inquiries via calls, emails, and chats in Italian, providing assistance regarding online orders, our digital storefront, our retail locations, and our product offerings.
- Tailor your communication style to align with our brand identity and the individual customer you are engaging with.
- Relay customer feedback to the appropriate departments, as you will be the representative voice of our clientele, enabling us to pursue continuous improvement.
Desired Qualifications:
We prioritize personality over formal qualifications. Our team reflects the diversity of our customer base. Be authentic and express your individuality - whether in a stylish outfit or casual wear.
Essential Skills for Success:
- Strong commitment to customer satisfaction and a friendly demeanor.
- Passion for fashion and technology.
- Proficient communication abilities in Italian, both written and verbal (C1 level).
- Competent computer skills; familiarity with Microsoft applications and/or SAP is advantageous.
Additional Insights:
We offer flexible working hours, allowing you to choose between part-time or full-time roles, averaging from 24 to 35 hours per week.
Employee Benefits:
At H&M Group, we provide our employees with attractive benefits and extensive opportunities for professional growth worldwide. All team members receive a staff discount card applicable to all H&M Group brands, both in-store and online. Brands included in the discount are H&M (including Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Additionally, all employees participate in our H&M Incentive Program – HIP.
Beyond our global benefits, each local market offers various competitive perks and benefits, which may vary based on employment type and location.
Commitment to Inclusion & Diversity:
At H&M Group, we are dedicated to fostering inclusive, diverse, and equitable workplaces throughout our organization. Our teams should encompass a variety of individuals who share and combine their knowledge, experiences, and ideas. A diverse workforce positively influences how we tackle challenges, perceive possibilities, and interact with colleagues and customers globally. Therefore, all dimensions of diversity are considered in our recruitment process.
We strive for a fair and unbiased process; hence, we kindly request that you do not include a cover letter in your application, as they may inadvertently introduce biases.
About H&M Group:
H&M is a fashion brand that provides the latest trends and inspiration, ranging from stylish pieces and unique designer collaborations to affordable wardrobe essentials. Our business philosophy centers on delivering fashion and quality at the best price sustainably.
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