Senior Sales Operations Analyst

4 dagen geleden

Utrecht, Utrecht, Nederland KnowBe4 Voltijd

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. With a strong focus on revenue optimization, KnowBe4 enables businesses to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions every day.

We have been certified as a 'Great Place To Work' in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves.

Please note that the position requires exceptional customer service skills to join our dynamic global Revenue Operations team.

This individual will help build up our Deal Desk team supporting mainly EMEA and APJ regions, and provide expert deal analysis and evaluation to ensure optimal deal structure, pricing, and terms to maximize revenue. This role requires cross-functional collaboration with Legal, Finance, Order Processing, Global Sales and Customer Success teams, an exceptional understanding of sales processes, legal contract constructs, and a passion for achieving operational excellence, revenue optimization and delivering exceptional customer service.

Key Responsibilities:
  • The Deal Optimization Team (aka Deal Desk) team is a new organization at KnowBe4 and this role will begin with an initial charter focused on serving as a primary point of contact and advocate for Global KnowBe4 Sales and Customer Success teams, providing guidance on pricing and discounting, contract term options, and managing a deal exception process.
  • Support mainly EMEA and APJ regions, with occasional support to the Americas & timing flexibility is desired to help support sellers in these regions.
  • Help design, build and support the end-to-end deal desk processes and policies, including liaising with stakeholders in Legal, Finance, Order Processing, Sales, and Customer Success to expedite deal approvals and deal bookings.
  • Provide guidance and support to the Sales and Customer Success teams as they build business cases for exception requests.
  • Identify and report on the need for policy and process changes, recommend, design, implement and communicate updates/changes to internal teams, ensuring field understanding and adherence to best practices.
  • Collaborate with IT to define, design, document needs for enhancing systems and reporting and maintain data hygiene across sales-related databases and tools.
  • Measure and report on key performance indicators to track the progress, effectiveness and efficiency of Deal Desk operations and provide transparency to our internal customers. Provide recommendations in building out the appropriate KPIs and reporting.
  • Help utilize pricing tools and ensure that all discounts and special pricing arrangements adhere to company policies.
  • Facilitate deal approvals by compiling necessary information for presentation to stakeholders for decision-making.
  • Ensure that data related to deals is accurately entered and managed within Salesforce.
  • Collaborate on the creation, enhancement and improvement of reporting that tracks deal conversion rates, average sales cycles, and other KPIs related to the sales process.
  • Optimize the deal desk processes to improve deal velocity and sales productivity.
Requirements:
  • Bachelor's degree in Business Administration, Finance, or a related field required.
  • 2 years Deal Desk experience in a SaaS company.
  • Proficiency with Salesforce, CPQ and Excel.
  • Exceptional analytical abilities and relentless attention to detail.
  • Energetic self-starter with a 'Sales/Customer Success Friendly' mentality who thrives in building trust and rapport in a cross-functional team setting, with highly effective interpersonal and communication skills, both written and verbal.
  • Able to work under tight deadlines and extended hours when necessary, especially at end of month.
What We Offer:

We offer competitive salaries ranging from $70,000 - $100,000 per year based on experience, company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment.

Salary: $85,000 per year.

  • Senior Data Analyst

    2 weken geleden

    Utrecht, Utrecht, Nederland Logitech Voltijd

    About the Role:We are seeking a skilled Sales and Operations Data Analyst to join our team at Logitech. The successful candidate will be responsible for analyzing sales and operations data to provide actionable insights and drive business improvements.Key Responsibilities:Develop and maintain regional dashboards to measure performance, identify areas for...

  • Data Analyst in Sales and Operations

    3 weken geleden

    Utrecht, Utrecht, Nederland Logitech Voltijd

    About the RoleWe are seeking a talented Data Analyst to join our Sales and Operations team in Europe.Your Key ResponsibilitiesConnect data from various sources to create actionable insights and dashboardsDevelop and maintain regional performance dashboardsParticipate in global and regional projects to drive business improvementsRequirements4+ years of...

  • Data Analyst

    4 weken geleden

    Utrecht, Utrecht, Nederland Logitech Voltijd

    About the Role:Logitech is seeking a talented Data Analyst to join our Sales and Operations team in Europe. As a key member of our team, you will be responsible for connecting massive amounts of data and translating them into actionable insights, value-added dashboards, and driving fact-based decision making.Your Key Responsibilities:Dig into available data...

  • Data Analyst for Sales and Operations

    4 weken geleden

    Utrecht, Utrecht, Nederland Logitech Voltijd

    About the Role:We are seeking a talented Data Analyst to join our Sales and Operations team in Europe. As a key member of our team, you will be responsible for connecting massive amounts of data across our entire European market and translating them into actionable insights, value-added dashboards, and driving fact-based decision making.Your Key...

  • Senior Data Analyst

    4 weken geleden

    Utrecht, Utrecht, Nederland HKU Voltijd

    Senior Data Analyst OpportunityWe are seeking a highly skilled Senior Data Analyst to join our team at the Centre for PanorOmic Sciences (CPOS) at HKU. As a Senior Data Analyst, you will play a key role in applying the latest analytics tools to multi-omics data, evaluating and establishing analysis pipelines, and engaging in collaborative efforts with...

  • Senior Business Analyst

    3 weken geleden

    Utrecht, Utrecht, Nederland Brainboss B.V. Voltijd

    Brainboss Senior Business AnalystAre you a seasoned Business Analyst with a proven track record of success? Brainboss is looking for a skilled professional to join our team as a Senior Business Analyst.Key Responsibilities:Business Needs Detective: Deep dive into business needs from various sources, actively collecting diverse requirements.Solution...

  • Senior Quantitative Risk Analyst

    2 weken geleden

    Utrecht, Utrecht, Nederland de Volksbank Voltijd

    Job Title: Senior Quantitative Risk AnalystWe're looking for a skilled Senior Quantitative Risk Analyst to join our team at De Volksbank. As a key member of our IFRS 9 modelling team, you'll play a vital role in developing and improving our credit risk models to predict potential losses and ensure compliance with regulatory requirements.Your Key...

  • Senior Business Analyst

    4 weken geleden

    Utrecht, Utrecht, Nederland Brainboss B.V. Voltijd

    Brainboss Senior Business Analyst: Become a Strategic LeaderAre you a seasoned Business Analyst with a proven track record of success? Do you possess a deep understanding of your stakeholders' needs and a passion for translating them into actionable solutions? Brainboss is looking for a talented Senior Business Analyst to join our team.Key...

  • Business Analyst Operations Specialist

    4 weken geleden

    Utrecht, Utrecht, Nederland JACOBS DOUWE EGBERTS Voltijd

    VacatureomschrijvingHeb jij een passie voor data-analyse en Operations? Heb jij een sterke overtuiging en ben jij goed om vanuit data tot inzicht en actie te komen? We zijn op zoek naar een gedreven resultaat gerichte Business Analyst Operations die ons team komt versterken. In deze rol ben jij verantwoordelijk voor Operations gerelateerde data analyses,...

  • Senior Business Data Analyst

    4 weken geleden

    Utrecht, Utrecht, Nederland Quest4 Voltijd

    JobbeschrijvingWij zijn op zoek naar een Senior Business Data Analyst die zich kan vinden in een dynamische en innovatieve omgeving. Als Senior Business Data Analyst ben je verantwoordelijk voor het analyseren van gegevens en het vertalen van deze analyses naar informatieproducten die onze klanten helpen om betere beslissingen te nemen.Verantwoordelijkheden-...

  • Senior Business Analyst Product Control

    4 weken geleden

    Utrecht, Utrecht, Nederland Rabobank Voltijd

    Job Title: Senior Business Analyst Product ControlAbout the Role:We are seeking a highly skilled Senior Business Analyst to join our Risk & Finance domain at Rabobank. As a Senior Business Analyst, you will play a key role in large and complex international assignments, bridging the gaps between business stakeholders and IT. Your primary responsibility will...

  • Senior Financial Analyst

    4 weken geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    About the RoleWe are seeking a highly skilled and experienced Senior Financial Analyst to join our Commercial FP&A team in Foot Locker EMEA. As a key member of our team, you will be responsible for developing, maintaining, and delivering annual and multi-year plans for our Omni Channel platform.Key ResponsibilitiesDrive and improve core FP&A processes around...

  • Senior Sales Development Representative

    4 weken geleden

    Utrecht, Utrecht, Nederland Undutchables Voltijd

    Key Responsibilities:As a Senior Inside Sales Representative at Undutchables, you will play a crucial role in supporting the Sales Manager while enhancing their sales operations. Your focus will be on minimizing administrative tasks and driving digitalization. You will collaborate with the Sales Manager on new sales plans and their execution, mainly focusing...

  • Senior Data Analyst/Statistician

    2 weken geleden

    Utrecht, Utrecht, Nederland HKU Voltijd

    **Role:** Senior Data Analyst/Statistician in the School of Public HealthWe are seeking a highly skilled Senior Data Analyst/Statistician to join our team in the School of Public Health. The ideal candidate will have a strong background in statistics and experience in analysing epidemiological data using R, STATA, SAS or other statistical packages.The...

  • Senior Financial Analyst

    4 weken geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    About the RoleWe are seeking a highly analytical and detail-oriented Senior Financial Analyst to join our Commercial FP&A team at Foot Locker EMEA. As a key member of our team, you will be responsible for developing, maintaining, and delivering annual and multi-year plans for our Omni Channel platform.Key ResponsibilitiesDrive and improve core FP&A processes...

  • Senior Research Analyst

    7 dagen geleden

    Utrecht, Utrecht, Nederland HKU Voltijd

    Unlock a rewarding career as a Senior Research Analyst/Research Assistant I/II at the University of Hong Kong.We are seeking highly skilled professionals to join our multidisciplinary team in the School of Public Health. As a Senior Research Analyst, you will have the opportunity to work on cutting-edge research projects, collaborate with experienced...

  • Sales and Operations Specialist

    4 weken geleden

    Utrecht, Utrecht, Nederland Logitech Voltijd

    About the Role:We are seeking a talented Sales and Operations Data Analyst to join our Customer Supply Chain Europe organization. As a key member of our team, you will be responsible for connecting massive amounts of data across our European market and translating it into actionable insights and value-added dashboards.Your Key Responsibilities:Dig into...

  • Senior Data Analyst

    4 weken geleden

    Utrecht, Utrecht, Nederland NS Voltijd

    Senior Data AnalystWe zijn op zoek naar een Senior Data Analyst die zich kan vinden in de dynamische wereld van duurzame mobiliteit. Jij helpt mee om Nederland bereikbaar te houden, voor iedereen.Bij NS krijg je veel vrijheid. De mogelijkheden om je te ontwikkelen zijn groot. We beloven je dat geen dag hetzelfde is.Wat ga je doen?Je vertaalt de...

  • Senior Inside Sales Specialist

    2 weken geleden

    Utrecht, Utrecht, Nederland Undutchables Voltijd

    As a seasoned Senior Inside Sales Representative at Undutchables, you will play a pivotal role in supporting the Sales Manager in enhancing sales operations.Key Responsibilities:Collaborate with the Sales Manager to develop new sales plans and implement them effectively.Contribute innovative ideas for process improvements and digital transformations.Assume...

  • Senior Financial Analyst

    4 weken geleden

    Utrecht, Utrecht, Nederland HKU Voltijd

    Job Title: Senior Financial AnalystJob Summary:We are seeking a highly skilled Senior Financial Analyst to join our team at HKU. The successful candidate will be responsible for handling various finance functions for Faculties and Departments, including general accounting duties such as budgetary control, payments and receipts processing, and journal entries...