Customer Success Specialist

1 dag geleden

Amsterdam, Noord-Holland, Nederland HSD Campus Voltijd

{"h1": "Customer Success Engineer", "p": "At EclecticIQ, we are seeking a highly skilled Customer Success Engineer to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional technical support to our customers, ensuring their success with our threat intelligence tools.

Your primary focus will be on building strong relationships with our customers, understanding their needs, and providing tailored solutions to meet their requirements.

Key responsibilities include:

* Providing technical support to customers, including troubleshooting and resolving issues
* Collaborating with cross-functional teams to develop and implement customer success strategies
* Conducting regular check-ins with customers to ensure their satisfaction and identify areas for improvement
* Staying up-to-date with the latest industry trends and technologies to provide expert advice to customers

If you are a dynamic, problem-solving expert with a passion for technology and customer success, we encourage you to apply for this exciting opportunity.

**Requirements:**

* 5+ years of experience in a customer-facing role, preferably in the cybersecurity industry
* Strong technical knowledge of RHEL and RHEL-like operating systems, Bash scripting, and network troubleshooting tools
* Experience with Ansible as an automation tool and enterprise open-source databases
* Familiarity with SIEM and SOAR technologies
* Excellent communication and interpersonal skills
* Native-level Dutch skills and proficiency in English

**What we offer:**

* A competitive salary and benefits package
* Opportunities for professional growth and development
* A dynamic and supportive work environment
* Flexible work arrangements, including remote work options

If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.

**About EclecticIQ:**

EclecticIQ is a leading European cybersecurity vendor operating worldwide with teams across Europe, the UK, and North America. We are committed to helping organizations defend against cyber threats and protect their digital assets.

Join us in our mission to make the world a safer place, one customer at a time.

**Contact us:**

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us.

We look forward to hearing from you

Best regards,

[Your Name]"}

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