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Duty Manager

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Amsterdam, Noord-Holland, Nederland Hans Brinker Hostel Voltijd
Job Title: Duty Manager

We are seeking a highly organized and proactive Duty Manager to join our team at Hans Brinker Hostel Amsterdam. As a Duty Manager, you will be responsible for ensuring the smooth operation of the hostel across all departments, including reception, bar, and restaurant.

Key Responsibilities
  • Ensure all hostel operations are running smoothly throughout your shift
  • Maintain the cleanliness and organization of the hostel, including the garden, stock room, and back areas
Staff Management
  • Monitor staff performance and ensure they are completing their duties efficiently and wearing proper uniforms
  • Provide guidance, training, and support to staff as needed, ensuring they feel comfortable asking questions and resolving issues
  • Step in to cover duties when staff are unavailable or additional support is required
Guest Relations
  • Address guest complaints, manage deviant behavior, and resolve booking issues promptly and professionally
  • Maintain a welcoming and hospitable atmosphere for all guests
Problem Solving & Delegation
  • Quickly address any issues that arise, delegating tasks to appropriate staff members as necessary
  • Communicate any low stock items to the office and ensure that all operational needs are met
Security & Safety
  • Check in with security upon arrival and ensure the safety and security of all guests and staff
  • Ensure that all hostel areas are closed, turned off, and secured at the end of your shift
Qualifications
  • SVH training (preferred but we can organize this for you if needed)
  • Strong leadership and interpersonal skills
  • Ability to multitask and remain calm under pressure
  • Excellent problem-solving abilities
  • Strong attention to detail and organizational skills
Why Work with Us?
  • Opportunity to work in a dynamic and vibrant environment
  • Competitive salary and benefits package
  • A chance to grow and develop within the hospitality industry
  • Applicants must be 21 or older
  • Multitask between bar and reception duties (training will be provided)
  • Experience is preferred but not required
  • We can arrange the SVH test if necessary