Duty Manager Trainee

3 dagen geleden


Amsterdam, Noord-Holland, Nederland Accor Voltijd

Job Title: Duty Manager Trainee

Job Summary: We are seeking a highly motivated and organized Duty Manager Trainee to join our team at Novotel Amsterdam City. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling guest complaints, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide exceptional guest service and respond to guest inquiries and complaints in a timely and professional manner.
  • Maintain a high level of customer satisfaction by ensuring that all guest needs are met and exceeded.
  • Handle guest complaints and resolve issues in a fair and efficient manner.
  • Collaborate with other departments to ensure seamless operations and provide excellent guest service.
  • Prepare and maintain accurate records and reports as required.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Access to ongoing training and development programs.

How to Apply: If you are a motivated and organized individual with a passion for delivering exceptional guest service, please submit your application, including your resume and cover letter, to [insert contact information].


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