Duty Manager Trainee
3 dagen geleden
Job Title: Duty Manager Trainee
Job Summary: We are seeking a highly motivated and organized Duty Manager Trainee to join our team at Novotel Amsterdam City. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling guest complaints, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Provide exceptional guest service and respond to guest inquiries and complaints in a timely and professional manner.
- Maintain a high level of customer satisfaction by ensuring that all guest needs are met and exceeded.
- Handle guest complaints and resolve issues in a fair and efficient manner.
- Collaborate with other departments to ensure seamless operations and provide excellent guest service.
- Prepare and maintain accurate records and reports as required.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and conflict resolution skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
- Access to ongoing training and development programs.
How to Apply: If you are a motivated and organized individual with a passion for delivering exceptional guest service, please submit your application, including your resume and cover letter, to [insert contact information].
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