Technical Sales Support Manager
2 maanden geleden
Job Summary:
We are seeking a highly skilled Senior Supervisor, Product Support to join our team at Johnson Controls International. As a key member of our sales organization, you will be responsible for providing technical sales support, training, and design applications of specific water-based fire protection systems to our customer base.
Key Responsibilities:
- Provide technical and specification support to customers, ensuring their needs are met and exceeded.
- Support the full product range of water-based fire protection systems, including sprinkler and watermist systems.
- Develop and deliver training programs for customers and internal employees, enhancing their knowledge and skills in fire protection systems.
- Provide design services and engineering of typical system solutions, ensuring compliance with international codes and standards.
- Offer expert advice and support on projects, applying Tyco solutions according to NFPA, FM, EN, and VdS standards.
- Write technical letters and statements on customer requests, providing clear and concise solutions.
- Provide on-site support for technical issues, ensuring customer satisfaction.
Requirements:
- Customer-focused with excellent communication and interpersonal skills.
- Problem-solver with a strong analytical mindset and ability to grasp complex technological concepts.
- General knowledge of fire protection engineering principles, including sprinkler and watermist systems.
- Understanding and application of relevant standards, such as NFPA13/20/750 and EN12845/14972.
- Superior written and spoken English and German communication skills.
- Strong presentation and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
- Detail-oriented with a focus on customer satisfaction.
- Proficient in MS Office Suite, including Word, Excel, and Outlook.
- Experience with CAD software, including SprinkCAD and/or AutoCAD.
- SAP experience is desirable.
Additional Requirements:
- Willingness to travel internationally and provide on-site support.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Technical Requirements:
- Bachelor's degree in general engineering or a related field.
- Good verbal and written command of English and German languages.
- Experience in CAD software and designing and engineering sprinkler and watermist systems.
- Creation and understanding of piping layouts and hydraulic calculations.
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