Senior Technical Support Specialist

2 maanden geleden


Enschede, Overijssel, Nederland Johnson Controls International Voltijd
Job Summary

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Johnson Controls International. As a key member of our sales organization, you will be responsible for providing technical sales support, training, and design applications of specific water-based fire protection systems to our customer base.

The ideal candidate will have a strong background in fire protection engineering principles, with experience in designing and engineering sprinkler and watermist systems. You will be responsible for delivering technical trainings within your field of expertise, as well as providing design services and engineering of typical system solutions.

You will work closely with customers and internal stakeholders to provide technical support and advice on Tyco solutions, applying international codes and standards such as NFPA, FM, EN, and VdS. Additionally, you will be responsible for writing technical letters and statements on customer requests, as well as providing field support for solving technical issues.

Key Responsibilities
  • Provide technical and specification support to customers
  • Support the full product range of water-based fire protection systems (sprinkler and watermist)
  • Build and deliver trainings for customers and internal employees
  • Provide design services and engineering of typical system solutions
  • Provide advice and support projects by applying Tyco solutions according to international codes and standards
  • Write technical letters and statements on customer requests
  • Provide field support for solving technical issues
Requirements
  • Bachelor's degree in general engineering or similar background through education or experience
  • Good verbal and written command of English and German language
  • Experience in CAD software
  • Worked with designing and engineering in sprinkler and watermist systems
  • Creation and understanding of piping layouts
  • Facilitate hydraulic calculations
Preferred Qualifications
  • Salesforce.com and SAP experience


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