Senior Supervisor, Product Support Specialist

2 weken geleden


Enschede, Overijssel, Nederland Johnson Controls Voltijd
Job Summary

We are seeking a highly skilled Senior Supervisor, Product Support to join our team at Johnson Controls. As a key member of our sales organization, you will be responsible for providing technical sales support, training, and design applications of specific water-based fire protection systems to our customer base.

Key Responsibilities
  • Provide technical and specification support to customers
  • Support the full product range of water-based fire protection systems (sprinkler and watermist)
  • Build and deliver trainings for customers and internal employees
  • Provide design services and engineering of typical system solutions
  • Advise and support projects by applying Tyco solutions according to international codes and standards
  • Write technical letters/statements on customer requests for specific issues and solutions
  • On request, provide field support for solving technical issues
Requirements
  • Customer-focused problem-solver with strong analytical skills
  • Ability to quickly grasp and distinctly explain relevant technological and business concepts
  • General knowledge of fire protection engineering principles (both sprinkler and watermist) and awareness of current industry trends
  • Understanding and application of applicable standards such as NFPA13/20/750 and EN12845/14972
  • Superior written and spoken English and German communication skills
  • Strong, positive interpersonal skills and presentation skills
  • Detail-oriented, particularly with respect to managing customer satisfaction
  • Well-versed in MS Office Suite, including Word, Excel, and Outlook
  • Proficient in the use of Sprink CAD and/or Auto CAD
  • Salesforce.com and SAP experience is desirable
Additional Requirements
  • Willingness to travel internationally
  • Willingness to give training and customer-facing presentations
  • Technical required experience: Bachelor's degree in general engineering or similar background through education or experience
  • Good verbal and written command of English and German language
  • Experience in CAD software
  • Worked with designing and engineering in sprinkler and watermist systems
  • Creation and understanding of piping layouts
  • Facilitate hydraulic calculations


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