Senior Supervisor, Product Support Specialist

2 weken geleden


Enschede, Overijssel, Nederland Johnson Controls Voltijd
Job Summary:

We are seeking a highly skilled Senior Supervisor, Product Support to join our team at Johnson Controls. The successful candidate will be responsible for providing technical sales support, training, and design applications of specific water-based fire protection systems for our customer base supported from one of our branches in Europe.

Key Responsibilities:
  • Provide technical and specification support to customers
  • Support the full product range of water-based fire protection systems (sprinkler and watermist)
  • Build and deliver trainings for customers and internal employees
  • Provide design services and engineering of typical system solutions
  • Provide advice and support projects by applying Tyco solutions according to international codes and standards
  • Write technical letters/statements on customer requests for specific issues and solutions
  • On request, provide field support for solving technical issues
Requirements:
  • Customer-focused problem-solver, self-starter, and data and analytics driven by nature
  • Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
  • General knowledge of fire protection engineering principles (both sprinkler and watermist) and awareness of current industry trends
  • Understanding and application of applicable standards such as NFPA 13/20/750 and EN 12845/14972
  • Superior written and spoken English and German communication skills and excellent listening skills
  • Strong, positive interpersonal skills and presentation skills
  • Detail-oriented, particularly with respect to managing customer satisfaction
  • Well-versed in MS Office Suite, including Word, Excel, and Outlook
  • Proficient in the use of Sprink CAD and/or Auto CAD
  • Salesforce.com and SAP experience is desirable
Additional Requirements:
  • Willing to travel internationally
  • Willing to give training and customer-facing presentations
  • Technical required experience: a bachelor's degree in general engineering or similar background through education or experience
  • Good verbal and written command of English and German language
  • Experience in CAD software
  • Worked with designing and engineering in sprinkler and watermist systems
  • Creation and understanding of piping layouts
  • Facilitate hydraulic calculations


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