Senior Supervisor, Product Support Specialist

5 dagen geleden

Enschede, Overijssel, Nederland Johnson Controls International Voltijd

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Johnson Controls International. As a Senior Supervisor, Product Support, you will be responsible for providing technical sales support, training, and design applications of specific water-based fire protection systems for our customer base supported from one of our branches in Europe.

Key Responsibilities:

  • Provide technical and specification support to customers, ensuring they receive the best possible solutions for their fire protection needs.
  • Support the full product range of water-based fire protection systems, including sprinkler and watermist systems.
  • Develop and deliver training programs for customers and internal employees, focusing on the design and installation of fire protection systems.
  • Provide design services and engineering of typical system solutions, ensuring compliance with international codes and standards.
  • Collaborate with customers to apply Tyco solutions according to international codes and standards, such as NFPA, FM, EN, and VdS.
  • Write technical letters and statements on customer requests for specific issues and solutions.
  • Provide on-request field support for solving technical issues.

Requirements:

  • Customer-focused with excellent communication and interpersonal skills.
  • Problem-solver with a strong analytical mindset and ability to grasp complex technological concepts.
  • General knowledge of fire protection engineering principles and awareness of current industry trends.
  • Understanding and application of applicable standards, such as NFPA13/20/750 and EN12845/14972.
  • Superior written and spoken English and German communication skills.
  • Strong presentation and interpersonal skills, with the ability to work effectively in a team environment.
  • Detail-oriented with a focus on managing customer satisfaction.
  • Proficient in MS Office Suite, including Word, Excel, and Outlook.
  • Experience with CAD software, such as SprinkCAD and/or AutoCAD.
  • Bachelor's degree in general engineering or a related field.

Additional Requirements:

  • Willingness to travel internationally and participate in customer-facing activities.

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