Customer Support Specialist
4 dagen geleden
Ben jij een klantgerichte en commerciële professional die graag een bijdrage wil leveren aan de klantervaring van onze opdrachtgever? Lees dan snel verder
Als Customer Support Specialist bij Yacht ben je verantwoordelijk voor het bieden van de best mogelijke service aan onze klanten. Jouw doel is om hen te ondersteunen bij het behalen van hun doelen en om het overzicht op te houden wat er speelt. Je bent het eerste aanspreekpunt voor alles wat met product- en serviceleveringen te maken heeft en coördineert en afhandelt klantorders binnen de afgesproken contractuele kaders.
Jouw taken en verantwoordelijkheden:
- Het bieden van klantgerichte ondersteuning aan klanten;
- Het coördineren en afhandelen van klantorders;
- Het bewaken van leverprestaties en het sturen van verbeteringen;
- Het werken aan verbeteringen van de customer support activiteiten.
Onze opdrachtgever streeft naar verdere professionalisering van de customer support activiteiten en jouw rol daarin is cruciaal. Je bent een belangrijke schakel tussen de klant en interne afdelingen zoals projectmanagement, planning en het magazijn.
Je hebt:
- Een HBO werk- en denkniveau, bij voorkeur in bedrijfskunde of een commerciële richting;
- Minimaal 2 jaar ervaring in commerciële, service- of supply chain functies;
- Een goed beheersing van zowel de Nederlandse als Engelse taal, zowel mondeling als schriftelijk.
Na een periode van detachering heb je de mogelijkheid om bij onze opdrachtgever in dienst te treden. Naast een uitdagende functie waarin groei centraal staat, bieden wij uitstekende arbeidsvoorwaarden. De salarisrange ligt tussen de €3000 en €4500 bruto per maand.
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