Customer Relations Manager

7 uur geleden


Breda, Noord-Brabant, Nederland Vertiv Voltijd
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Customer Relations Manager at Vertiv. This role will be responsible for managing the delivery of service to our largest Hyperscale clients in the BENELUX region, including Edgeconnex, Microsoft NTT, and Equinix.

Key Responsibilities
  • Take full control of Preventative Maintenance planning for all contracts involving these Hyperscale Clients
  • Ensure PM visits are timely and avoid backlog of contract visits
  • Pick up remedial actions from ECOs following interaction with the Technical coordinators
  • Assist with any client needs during planned start ups on site
Client Contracts
  • Be fully conversant with the client's contracts & data entry systems
  • You will be the day to day contact for our customer
  • Assist with Resolution of Technical ECOs
  • Production of Method Statements and Risk Assessments
  • To prepare and submit quotations for remedial works
  • To assist with Project Management when necessary
  • To offer technical guidance and support to all field engineers, internal Staff etc
  • To identify / evaluate technical training needs of sub contractors
  • Assist / support in the monitoring of service delivery as per defined target and measured by independent random sampling
  • Assist with the implementation / monitoring of company H&S procedures measured compliance by H+S Manager, support depot H&S meetings
Service Delivery Assistance
  • Provide client CSM with feedback on Contract delivery performance
  • Provide client CSM with feedback on Contract financial performance
  • During the contract period you are to report any problems, client complaints, safety hazards and engineer complaints to the UK Service Operations Manager and CRM
  • Any other task within your limitations that you may from time to time be called upon to perform
Additional Responsibilities
  • Forecasting (Monthly / Annual)
  • QBR Reports
  • ALCM Reports
Interactions

Hyperscale CSM, NTT, Edgeconnex, Microsoft, Equinix, DLR, Key Accounts Controller, BNL Service Ops Manager, Multiple Sub contract Service Providers, CRM Controllers. BNL Planning team. Local Technical managers.

Knowledge, Skills and Abilities
  • At least 5-10 years experience in the Mechanical industry in a range of positions to give a high level of knowledge of service provisioning, Customer management and Safety Procedures
  • HNC / HND in Mechanical engineering / or equivalent
  • Have previous experience within a client/team co-ordination role
  • Strong focus on customer satisfaction and long-term customer relation building
  • Excellent organizational and time management skills
  • Excellent written and verbal communications
  • Good commercial skills
  • Self motivated and capable of operating with minimal supervision
  • Ability to successfully interface with various departments and personnel in potentially stressful situations

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