Huidige banen gerelateerd aan Customer Service Representative - Amsterdam, Noord-Holland - Trivium Packaging
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Customer Service Representative
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Amsterdam, Noord-Holland, Nederland Trivium Packaging VoltijdJob Title: Customer Service RepresentativeTrivium Packaging is a global leader in metal packaging with a strong commitment to sustainability. We are seeking a highly skilled Customer Service Representative to join our team.Key Responsibilities:Manage the daily order-to-cash process with customers, ensuring timely and accurate order fulfillment.Handle...
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Customer Service Representative
4 weken geleden
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Customer Service Representative
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Customer Service Representative
2 maanden geleden
Trivium Packaging is a global leader in metal packaging, with a strong commitment to sustainability. We are seeking a highly skilled Customer Service Representative to join our team.
Key Responsibilities:- Manage the daily order-to-cash process with customers, ensuring timely and accurate order fulfillment.
- Process customer data, enter orders, and manage deliveries, while handling inbound customer inquiries and coordinating with the supply chain.
- Address escalations with local supply chain teams, prioritizing orders as needed.
- Update prices in SAP and maintain accurate records.
- Build and maintain positive customer relationships, increasing satisfaction through effective communication and issue resolution.
- Provide accurate demand planning forecasts to support optimized production planning.
- Support customer creation processes, collecting required information and requesting updates from the master data department.
- BS degree in business or a technical field, with 1-2 years of experience in customer service or sales support.
- Strong knowledge of SAP or equivalent ERP systems, with proficiency in CRM and MS Office.
- Excellent communication and negotiation skills, with a good command of English (C1) and French (advantageous).
- Demonstrated ability to work in a team culture, collaborating with internal departments.
- Strong organizational skills, with a willingness to cooperate with customers, managers, and colleagues.
- Team player with good communication, exchange information proactively, and service-oriented.
- A sense of responsibility, care, high accuracy, and reliability.
- Ability to recognize problems, describe, and implement solutions.
- Strong analytical skills, with the ability to deal with pressure and willingness to travel.
At Trivium Packaging, we value diversity and inclusion, and we are an equal opportunity employer. We welcome applications from qualified candidates who share our commitment to sustainability and customer satisfaction.
