Strategic Transformation Leader in Global Transaction Banking
2 weken geleden
As a key member of the Customer Journey Expert team at Bank Mendes Gans, you will be responsible for leading a team of 5-10 professionals and driving customer interactions strategy to deliver complex change initiatives globally.
About Bank Mendes GansBMG is a niche bank providing customized global liquidity management solutions to multinational corporate companies worldwide. Our integrated range of services ensures high professionalism and personal service to our clients.
We are based in Amsterdam on the Herengracht, easily accessible by public transport. Our organization values initiative and entrepreneurship, with a true hands-on mentality and informal working environment.
The Role of a Lead
You will join our growing, international team of professionals in Amsterdam and lead a team of Customer Journey Experts (CJEs) to develop, implement, and maintain BMG's product portfolio and services. CJEs aim to achieve an optimum experience for BMG's global customers.
As a Lead, you will work closely with the Head Change, CX & Agility to ensure that changes achieve defined outcomes and contribute to desired value for our clients. You will drive the people agenda and spend around 30-40% of your time on people management & development.
Responsibilities- Manage a team of 5-10 Customer Journey Experts
- Perform regular meetings with team members, inspire them to improve, grow, and support career development
- Conduct annual performance evaluations and continuous improvement through on-the-job coaching and feedback culture
- Set standards for developing, innovating, and safeguarding craftsmanship/knowledge in the field
- Empower teams to act autonomously and hold them accountable for delivering results
- Safeguard the BMG Way of Working
- Recruit and onboard new talents
The remainder of your time will be spent on customer journey-related work, designing, developing, and implementing improvements based on fact-based insights to create desired value and outcomes for clients.
About YouWe are looking for colleagues with strong people management skills who can coach and inspire individuals and teams to continuously improve. Relevant experience in transaction banking is essential, along with a proven track record in heading teams and developing high-performing teams in a Change and CX environment.
You should have a Master's degree (preferably in Business Administration, Finance, or Economics), current residency in the Netherlands, and 6-10+ years of relevant work experience. Analytical strength, experience with delivery, IT, and agility, and strong organizational sensitivity are also required.
BenefitsWe offer a competitive salary tailored to your qualities and experience, a 36 or 40 hour workweek, individual leave, diversity leave, CSR days, 13th month salary, holiday payment, Individual Savings Contribution (BIS), mobility card, attractive pension scheme, and hybrid working options.
Estimated salary: €80,000 - €110,000 per annum, depending on qualifications and experience.
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