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Job Description:
We are seeking a highly skilled and motivated Sales Operations Specialist to join our team at TENWAYS E-Bike. As a key member of our sales operations team, you will play a crucial role in supporting our offline sales team in checking sales orders, managing accounts, and maintaining data accuracy across systems.
Key Responsibilities:
- Communicate with major accounts on preorders, update delivery dates, new product information, and up-sell accessories.
- Maintain and ensure data accuracy across systems during the order-to-delivery process.
- Update stock information for the sales team and follow up on monthly sales targets.
- Prepare weekly sales reports, country/sales analysis, and ad-hoc Excel analysis reports on Sales Orders.
- Foster a shared knowledge culture by developing training materials.
- Optimize sales operation-related processes and system workflows.
Requirements:
- Excellent communication skills in English and Dutch.
- Excellent project management skills with the ability to prioritize tasks and meet deadlines.
- Creative problem-solving skills with attention to detail.
- Customer experience-focused with a strong understanding of B2B and B2C sales.
- Proficient in using Excel (pivot tables).
