Journey Mapping Expert

7 dagen geleden


Amsterdam, Noord-Holland, Nederland Parallel Consulting Voltijd

We're looking for a Journey Mapping Expert to help us enhance customer satisfaction and drive business growth. As a key member of our team, you will be responsible for leading the design and continuous improvement of customer journeys.

About the Role:

In this role, you will work closely with cross-functional teams to ensure a seamless and consistent customer experience across all touchpoints. Your expertise will help us create customer-centric strategies that meet customer needs and drive business success.

Key Responsibilities:

  • Customer Journey Design: Develop and continuously improve customer journeys, ensuring alignment with customer needs and company objectives.
  • Collaboration: Work closely with stakeholders from marketing, product, sales, and customer service teams to implement customer-centric strategies.
  • Analytics: Analyze customer behavior, feedback, and touchpoint interactions to identify pain points and opportunities for optimization.

Requirements:

  • Experience: Minimum of 3-5 years of experience in customer experience, customer journey mapping, or a related field.
  • Skills:
  • Expertise in customer journey mapping tools and methodologies.
  • Strong analytical skills with experience interpreting customer data.
  • Knowledge of customer experience management platforms (e.g., Salesforce, Adobe, etc.).
  • Excellent communication and collaboration skills.

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