Digital Customer Journey Specialist
2 dagen geleden
ITSync is seeking a skilled Digital Customer Journey Specialist to join our team. As a key member of our Infite team, you will play a pivotal role in enhancing the digital customer journey on our dedicated platform, One Web. Your primary focus will be on creating new screens, interfaces, and user experiences tailored to the needs of small and medium enterprises (SMEs).
Responsibilities:
- Act as a bridge between business, UX/UI, and IT teams, aligning stakeholder needs with project deliverables.
- Gather requirements from stakeholders, manage expectations, and ensure effective communication across teams.
- Collaborate with UX/UI teams in designing the customer journey in Figma.
- Define required features for target solutions and coordinate with product owners to align on priorities.
- Prepare, create, and refine user stories for the squad, including acceptance criteria.
- Test and approve delivered stories, ensuring quality standards are met.
- Monitor customer behavior and proactively enhance the customer experience.
Requirements:
- Familiarity with tools such as Adobe Analytics, Figma, Azure Dev Ops, and Bloomreach.
- Proven experience as a business analyst, process/business/IT consultant, or product manager in the financial industry.
- Knowledge of APIs and interfaces, as you will work with both front-end and back-end teams.
- Background in business lending and experience within commercial finance is highly desirable.
- Professional experience within a Dutch bank is a must.
- Fluent in both Dutch and English.
What We Offer:
- Initial 12 month contract assignment with option to extension (up to three years)
- 36 hour work week
- Salary range: €4,240.00 - €6,000.00 gross per month (excl. holiday payments & 13th month)
- Holiday pay and 13th month
- Full pension according to Dutch temp labour CLA
- Hybrid working (on/off-line in the office)
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