Customer Journey Expert

3 maanden geleden

Bunnik, Nederland ITSync Voltijd

ING Commercial Finance Commercial Finance NL (ComFin) is part of Business Banking and provides working capital to clients based on debtors and inventory (asset based). Characteristic for asset-based lending is that the amount of the loan is primarily based on the value of the customers’ collateral as opposed to financing that is primarily based on the firm and its credit worthiness.

Commercial Finance NL (ComFin) has started a transformation program Factor10 to future-proof its IT landscape and enable further growth opportunities. This includes renewal of its core IT platform, new product development, deeper integration in ING Business Banking customer
- and employee journeys and redesigning ComFin towards digital operations.

**_ What are they looking for?_**

As Customer Journey Expert (CJE) you will execute the short
- and long-term strategy for Commercial Finance products in ING Netherlands and ING Belgium. In this role you are keen to deliver a set of products that are reliable, scalable, and secure, while also providing the best possible customer experience for our business banking customers in the Netherlands and in Belgium. Also important is to create a strong commercial product portfolio aiming at stable and sustainable income flows. ComFin strategic plan Factor10: ING

ComFin has the ambition to sustain its growth and extend its portfolio to more digital channels serving SEM/Micro and SME clients in the existing ComFin markets in a scalable way. This includes renewal of its core IT platform, new product development, deeper integration in ING Business Banking customer
- and employee journeys and redesigning ComFin towards digital operations.

The Factor 10 program consists of several squads to setup the new platform, design, develop and launch new or redesigned products and processes and to integrate the ComFin systems seamlessly in the ING Business Banking IT-landscape. The goal is to grow market share in the SME segment by developing a standardized product offering (the ‘Fast Track ComFin proposition’). This role will be to set up the ‘Inlife’ squad, as a product owner, has a focus to structure the inlife management activities of the Fast Frack ComFin proposition.

The Commercial Finance Factor 10 team is organized in several squads (i.e., Origination, Inlife, Platform, PEGA/BLEND and MI-BI) and works closely with the ComFin Product & Delivery and ComFin IT team.

**How to succeed**:

- You are a team player, have excellent problem-solving ability and can drive projects from concept to execution.
- Possess strong analytical skills and take decisions based on data and facts.
- Can clearly identify and separate main and side issues.
- Able to take complex cases and translate them into workable change items, taking into account whole commercial finance chain.
- Define project principles, requirements and use process designs to visualize changes.
- Drive to make things happen.

**You have**:

- Master’s or bachelor’s degree.
- Understanding of customer needs and the skills to bridge IT and business.
- A curious mindset for the underlying ComFin market, organization, and (IT) processes.
- Relevant experience as business analyst, process/ business/ IT consultant and/or product manager.
- Solid interpersonal and collaborative skills to interact with different stakeholders.
- Experience in banking or the financial industry.
- Experience in commercial finance or business lending is a pré.
- Excellent written and verbal Dutch and English communication skills.
- Proven experience or strong affinity with the ING Agile Way of Working is a plus.

**What they offer**:

- Contract for one year, with possible extension 36 hour work week.
- Salary range: € 6.250,00 - € 8.250,00 based on experience.
- Holiday pay and 13th month.
- Full pension according to Dutch temp labour CLA.
- ZZP is also possible if you are registered with the Dutch Chamber of Commerce - Hourly rate € 80,00 - € 90,00.

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