Customer Journey Expert Ing Commercial Finance

2 dagen geleden

Bunnik, Nederland ING Voltijd

Are you a hands on Customer Journey Expert with experience in agile methodologies, project management, customer journey mapping and/or process redesign? Then we are looking for you

**Commercial Finance**
Commercial Finance NL (ComFin) is part of Business Banking and provides working capital to clients based on debtors and inventory (asset based). Characteristic for asset-based lending is that the amount of the loan is primarily based on the value of the customers’ collateral as opposed to financing that is primarily based on the firm and its credit worthiness.

Commercial Finance within ING is active in the Netherlands, Belgium, Poland, and Romania with a combined profitable outstanding of ~ EUR 6.5B, having a strong presence in Mid-Corporate and Corporate markets. Commercial Finance has grown over the past 10 years with a CAGR of approximately 16,5%.

**The team**

**Roles and responsibilities**

As a CJE you are a team player, have excellent problem-solving ability and can drive projects from concept to execution. You are responsible for:

- Defining project principles, requirements and use process designs to visualize changes
- Take on complex cases and translate them into workable change items, taking into account the whole commercial finance chain
- Improving the customer experience of existing products and ensuring that products and systems continue to align with market and technology developments.
- Developing and implementing new products based on existing propositions.
- Developing and implementing incremental digital innovations on existing products and customer journeys, both for customers and internal users.
- Improving existing products, processes, and systems, including regulatory aspects.

**How to succeed**

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Skills and experience needed for this role:

- You have a bachelor’s or master’s degree
- ** Minimum of 3 + years of work experience in factoring market**
- You have strong analytical skills and take decisions based on data and facts
- You have the skills to bridge between business and IT
- You have solid interpersonal and collaborative skills to interact with different stakeholders.
- You have experience in banking or the financial industry
- You are fluent in **Dutch** and English (verbally and written)

**Rewards and benefits**

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. The benefits of working with us at ING include:

- A salary tailored to your qualities and experience
- 24-27 vacation days depending on contract
- Pension scheme
- 13th month salary
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- 8% Holiday payment
- Hybrid working to blend home working for focus and office working for collaboration and co-creation
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues

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