Huidige banen gerelateerd aan Platform Operations Coordinator - Amsterdam, Noord-Holland - Projob B.V.

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Platform Operations Coordinator

2 maanden geleden

Amsterdam, Noord-Holland, Nederland Projob B.V. Voltijd
About the Role

We are seeking a highly skilled Platform Operations Coordinator to join our team at Projob B.V. in Amsterdam. As a key liaison between business and product teams, you will play a crucial role in ensuring the seamless operation of our Ecommerce platforms across Europe.

Key Responsibilities
  • Assist in evaluating issue severity and prioritizing tickets for the Incident Management Lead and the Platform Operations Team.
  • Collaborate with technical support and product teams to investigate live issues on the e-commerce website.
  • Lead the coordination and communication with other Ecommerce teams, providing updates on issue statuses, related Jira tickets, and reports.
  • Serve as the primary point of contact for internal stakeholders and external partners regarding live website issues.
  • Gather data from Jira and Grafana to generate statistical charts for monthly Platform Incident reports.
  • Manage the support mailbox, ensuring inquiries are addressed promptly and escalating to team members when necessary.
  • Provide data and input files to external vendors for weekly or monthly platform-related tasks.
  • Execute operational tasks such as creating promotional activities and performing cache clears on the live platform.
Requirements
  • A collaborative team player who enjoys networking and assisting others in problem-solving.
  • At least 1 year of professional experience in Ecommerce, QA, or a support role.
  • Strong organizational skills with an ability to manage tasks efficiently.
  • An analytical, detail-oriented mindset, with a passion for investigation and finding solutions.
  • Proficient in Microsoft Office (Excel, PowerPoint).
  • Familiarity with tools such as JIRA and Confluence.
  • Excellent written and verbal communication skills in English.
About Our Company

Projob B.V. is an international company that values diversity, equality, and individuality. We offer a beautiful state-of-the-art Campus and a chance to unwind with weekly social activities. Depending on the role, a monthly home-office budget is also available.