Front Office Crew Member Moxy

1 maand geleden

Amsterdam, Nederland MoxyResidence Inn Houthavens Voltijd
Job Description

We are the first dual-branded property in The Netherlands, operating two hotels in one building. Our guests stay with us for extended periods, and it's our responsibility to make them feel at home. We're a family of associates who create a free-spirited environment where guests can do things they'd never do at home, with like-minded spirits they've never met before. That's why we call them our Fun Hunters.



What We Ask of You
  • Front Office experience is essential
  • Knowledge of OPERA is an advantage
  • Enthusiasm and a team player mindset are crucial
  • Friendly and service-oriented attitude is a must
  • Experience working with a culturally diverse team is a plus
  • A valid residence and working permit for the Netherlands is required
  • English speaking is a must; Dutch is not mandatory
  • Willingness to work different shifts, including weekends and holidays


What We Offer You
  • Salary range according to Horeca CAO
  • 25 holiday days
  • 8% holiday allowance
  • Travel allowance
  • Free parking
  • Cycas Smiles Reward & Celebration program
  • Free use of on-property gym
  • Recruitment bonus up to EUR 1000,- gross when you bring in a new Cycadette
  • Cycas Savings: many discounts on online webshops
  • The best project you'll ever work on is you. So, let us help you grow with our guidance and training possibilities.
  • A fun, spirited workplace where we put people at the heart of everything and our team gets to be their true selves.
  • Growth opportunities with your hotel and within Cycas
  • Great learning and development opportunities
  • Being part of a fast-growing hospitality company; Cycas Hospitality, where you can internally move to different hotel Brands
  • Great travel discounts for you and friends & family at Cycas Hospitality & Marriott properties
  • 50% discount on food & beverage at most of the Cycas properties
  • Complimentary voucher for 1 night stay at a Cycas property after your 1st year of employment


Tasks and Responsibilities
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • To actively support other departments and act when assistance is needed. To ensure that the whole of hotel operations run smoothly from the guest perspective with the focus on guest services desk and breakfast/evening reception areas
  • Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specification
  • To display a pro-active and innovative approach to skills and standards
  • Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
  • Actively communicate positively and effectively between the reception team and the housekeeping team
  • Have a sound knowledge of the local area regarding history, places of interest, and special events and where further information can be obtained
  • To be able to act with initiative, planning, and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
  • To develop interactive customer relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of customer expectation.
  • Work in the day-to-day operations of the bar & restaurant to ensure compliance with all policies, procedures, standards, and aiming at satisfying and exceeding our guest's expectations.
  • Taking, preparing, and serving orders varying from cocktails, coffees to dishes for breakfast, lunch, and dinner.
  • Making sure that all servicing & kitchen equipment are clean, well maintained, and meet all hygiene, health, and safety regulations paying special attention to possible health hazards and code violations.
  • Maintain cleanliness of the fridges, dishes, and overall bar and restaurant furniture.

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