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Desktop Support Specialist
1 maand geleden
**Job Summary:**
We are seeking a highly skilled Desktop Support Specialist to join our team at GfK. As a key member of our IT department, you will be responsible for providing top-notch technical support to our global users.
**Key Responsibilities:
• Provide first- and second-level end-user support for hardware, software, and network-related issues
• Troubleshoot and resolve technical problems promptly to ensure minimal downtime in line with company SLA's via the IT Support ticketing system
• Provide out-of-hours support as and when required to perform system maintenance and upgrades
• Maintain stock levels across EMEA and update the asset register
• Prepare and image new machines and mobiles ready for new users, including adding them to MDM platforms
• Manage the asset delivery and collection for remote joiners and leavers
• Assist in the secure disposal of old hardware in line with security policies
• Install, configure, and maintain desktops, laptops, and peripherals
• Install and upgrade software applications as needed
• Help onboard users to the company both physically and remotely across EMEA
• Conduct training sessions for new employees on basic system functionalities
• Create and maintain documentation for system configurations, procedures, and troubleshooting steps
• Ensure knowledge transfer within the team
• Provide remote support to global users, resolving issues through phone, email, or remote assistance tools such as TeamViewer
• Support meeting rooms and video conferencing systems across EMEA offices
• Assist in planning and executing system upgrades, including hardware and software updates
• Ensure compatibility and functionality post-upgrade
• Collaborate with IT team members to address complex issues and contribute to the development of IT solutions
• Work closely with other departments to understand their technology needs
• Escalate any issues to seniors and management when needed
**Requirements:
• Minimum 2 years of experience in desktop support or a related field
• Strong knowledge of Windows operating systems and proficiency in Microsoft Office Suite, Active Directory, Azure AD, Office365, SharePoint/OneDrive
• Experience with VDI infrastructure is beneficial
• Experience in troubleshooting hardware, software, and network issues
• Excellent communication and interpersonal skills to provide effective customer support
• Basic understanding of IT security principles and practices
• Experience with Apple MacBook, iPhone's and other Apple technology is beneficial
• Ability to work independently and as part of a team
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certifications) are a plus
• Associate degree or equivalent in a relevant field (e.g., Information Technology, Computer Science)
**Estimated Salary:** €60,000 - €80,000 per annum, depending on experience and qualifications
**Benefits:** We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development. As an inclusive employer, we value diversity and equal employment opportunity. We are committed to creating a workplace where everyone can reach their full potential.