Reservations and Communication Coordinator
1 week geleden
We are seeking a highly motivated and organized individual to join our Reservations and Communication team as an intern. As a key member of our team, you will be responsible for coordinating Zoku's reservations and guest communications across our properties in Amsterdam, Copenhagen, Vienna, and Paris.
Key Responsibilities:- Process incoming requests and manage overnight and group enquiries
- Monitor and control our online OTA channels
- Communicate daily with our future guests via email and phone
- Answer guest questions and follow-up with booking requests
- Internship allowance of €750 per month (based on full-time)
- 10 holiday days (per 6 months)
- Cool benefits like a night at Zoku for you and your +1, a OneFit subscription, various discounts and friends & family rates at all Zoku locations
- A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with
- Fun events throughout the year to celebrate achievements and milestones
- An internship at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven
- Get a personal Swapfiets or a travel allowance for your 1 KM+ work commute
- Student looking to get valuable experience as an intern as part of your MBO+, HBO (college), master's degree, undergraduate degree or placement year ideally in the fields Hospitality, Leisure – or Communication Management
- Fluent in both written and spoken English, other languages are a plus
- EU resident or have a valid working and living permit for The Netherlands
- Mandatory internship as part of your curriculum, minimum 6 months
- Available full-time / minimum of 40 hours per week
- Available to start in March 2025 and flexible with working days/hours
- Someone who brings good vibes, is friendly and always approachable - even over the phone
- Someone who can keep a cool head and warm smile even during busy and stressful times
- Someone with a can do, entrepreneurial spirit that's all about discovering new ideas and solutions
- Someone with a very good eye for detail and love to multitask
- Someone who wants to be the king or queen of communication, always keeping it professional while maintaining Zoku's tone of voice
- Someone with prior experience working in hotels or other communication- and reservation- oriented roles, e.g. front office, sales or call center / help desk
- Someone interested in exploring and learning more about distribution, reputation, communications or revenue management
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