Reservations Coordinator

5 dagen geleden

Amsterdam, Noord-Holland, Nederland Anantara Voltijd
Job Title: Reservations Specialist

At Anantara Grand Hotel Krasnapolsky Amsterdam, we are seeking a highly skilled Reservations Specialist to join our team. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences through efficient and effective reservation management.

Key Responsibilities:
  • Reservation Management: Process and respond to all reservation requests in a timely and professional manner, ensuring that all guest needs are met.
  • Guest Communication: Develop strong relationships with guests through effective communication, ensuring that their expectations are exceeded.
  • Team Collaboration: Work closely with the front office team to ensure seamless guest experiences and efficient reservation management.
  • Continuous Improvement: Stay up-to-date with current hotel information and data, ensuring that all guest satisfaction issues are reported, monitored, and followed up in a timely manner.
Requirements:
  • Strong Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Attention to Detail: High level of attention to detail, with the ability to maintain accurate records and ensure seamless guest experiences.
  • Flexibility: Ability to work in a fast-paced environment, with flexibility to adapt to changing circumstances.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including a unique end-of-year bonus and signing bonus.
  • Professional Development: Opportunities for professional development and growth, including training and management programs.
  • Team Environment: A dynamic and supportive team environment, with a focus on collaboration and guest satisfaction.

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