Reservations and Guest Experience Coordinator

2 maanden geleden


Amsterdam, Noord-Holland, Nederland Zoku Voltijd
{"title": "Reservations and Guest Experience Coordinator", "description": "Be the Face of Zoku

As a Reservations and Guest Experience Coordinator, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience throughout their stay at Zoku. Your role will involve coordinating reservations, managing guest communications, and working closely with our international team to deliver outstanding service.

Key Responsibilities:
  • Process incoming requests and manage overnight and group enquiries
  • Communicate daily with future guests, responding to emails and phone calls
  • Monitor and control online OTA channels
  • Work closely with our Commercial team to drive revenue growth and improve guest satisfaction
What We Offer:
  • Internship allowance of €750 per month (based on full-time)
  • 10 holiday days (per 6 months)
  • Cool benefits like a night at Zoku for you and your +1, a OneFit subscription, various discounts and friends & family rates at all Zoku locations
  • A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with
  • Fun events throughout the year to celebrate achievements and milestones
  • An internship at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven
Requirements:
  • Student looking to gain valuable experience as an intern
  • Fluent in written and spoken English, other languages a plus
  • EU resident or valid working and living permit for The Netherlands
  • Mandatory internship as part of your curriculum, minimum 6 months
  • Available full-time / minimum of 40 hours per week
  • Available to start in March 2025 and flexible with working days/hours
", "lang_code": "en-US"}

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