Reservations Coordinator
7 dagen geleden
Job Title: Reservations Specialist
Job Summary:
We are seeking a highly skilled Reservations Specialist to join our team at Anantara Grand Hotel Krasnapolsky Amsterdam. As a Reservations Specialist, you will be responsible for recording all details of incoming calls and coordinating each reservation to ensure guest satisfaction.
Key Responsibilities:
- Encourage upselling and meet set revenue targets each month.
- Stay up-to-date with the hotel's sales strategy, rates, packages, groups, and booking status at all times.
- Process and respond within 24 hours to all reservation requests according to standards.
- Stay informed about current hotel information and data, including room types, rates, facilities, F&B departments, and promotions.
- Maximize quality levels of product, service, and guest satisfaction, ensuring that all guest satisfaction issues are reported, monitored, and followed up in a timely manner.
- Monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met.
- Attend hotel events, daily briefings, and training to enhance professional skills.
Qualifications:
- Strong communication skills and persuasiveness.
- Stress resistance and an organized working method.
- Flexibility, accuracy, and helpfulness.
- Always thinking one step ahead and attention to detail.
- Relevant work experience is a plus.
What We Offer:
- An end-of-year bonus equal to at least 75% of a gross monthly salary.
- A signing bonus of €250 gross after 3 months of employment and €500 gross after 12 months of employment.
- Special team member rates in over 500 hotels within the Minor Hotel Group.
- A 50% discount on F&B concepts in 16 hotels in Amsterdam.
- A Friends & Family rate for discounted rates in our hotels worldwide.
- An experience stay at Anantara Grand Hotel Krasnapolsky Amsterdam.
- Opportunities for professional development through our NH University.
- Management programs to support your career advancement.
- A collective health insurance discount, bike plan, and gym discounts.
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