Reservations and Guest Services Coordinator

2 weken geleden


Amsterdam, Noord-Holland, Nederland Zoku Voltijd
About Zoku

Zoku is a unique business hotel that offers a relaxed place to live, co-work, and socialize. We're a global team of driven, proactive, and fun-loving individuals who share a passion for connecting people across the globe.

Job Description

We're seeking a Reservations and Guest Services Coordinator to join our team. As a key point of contact for our guests, you'll be responsible for coordinating Zoku's reservations and guest communications across our properties in Amsterdam, Copenhagen, Vienna, and Paris.

Key Responsibilities
  • Process incoming requests and manage overnight and group enquiries
  • Monitor and control our online OTA channels
  • Communicate daily with our future guests via email and phone
  • Answer guest questions and follow-up with booking requests
What We Offer
  • Internship allowance of €750 per month (based on full-time)
  • 10 holiday days (per 6 months)
  • Cool benefits like a night at Zoku for you and your +1, a OneFit subscription, various discounts, and friends & family rates at all Zoku locations
  • A fun, young, multi-national company with colleagues from across the globe to meet, learn, and grow with
  • Fun events throughout the year to celebrate achievements and milestones
  • An internship at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven
  • Get a personal Swapfiets or a travel allowance for your 1 KM+ work commute
Requirements
  • Student looking to get valuable experience as an intern as part of your MBO+, HBO (college), master's degree, undergraduate degree, or placement year ideally in the fields Hospitality, Leisure – or Communication Management
  • Fluent in both written and spoken English, other languages are a plus
  • EU resident or have a valid working and living permit for The Netherlands
  • Mandatory internship as part of your curriculum, minimum 6 months
  • Available full-time / minimum of 40 hours per week
  • Available to start in March 2025 and flexible with working days/hours
What We're Looking For
  • Someone who brings good vibes, is friendly, and always approachable – even over the phone
  • Someone who can keep a cool head and warm smile even during busy and stressful times
  • Someone with a can-do, entrepreneurial spirit that's all about discovering new ideas and solutions
  • Someone with a very good eye for detail and love to multitask
  • Someone who wants to be the king or queen of communication, always keeping it professional while maintaining Zoku's tone of voice
  • Someone with prior experience working in hotels or other communication- and reservation- oriented roles, e.g. front office, sales, or call center / help desk
  • Someone interested in exploring and learning more about distribution, reputation, communications, or revenue management


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