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Senior Airport Services Coordinator
2 maanden geleden
As a Senior Airport Services Agent, you will be responsible for ensuring the smooth and efficient handling of customers at check-in, transfer desks, special services, and boarding gates. You will adhere to set service standards and procedures to provide a friendly and efficient experience for our customers.
Key Responsibilities- Identify and meet the standard and special service requirements of customers, adhering to set service standards and procedures.
- Adhere to internal operating boarding procedures, ensuring laid-down boarding priorities, announcements, hand baggage removal, regular staff briefing, and stationary/equipment availability.
- Guide and advise team members to ensure superior customer service levels are upheld and assist in ensuring the safe and on-time departure of Emirates flights.
- Liaise and monitor the Emirates Chauffeur drive company on arrival and departure, ensuring eligible customers are provided with this service and customers requiring assistance are met on departure.
- Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags, referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers.
- Monitor queues at check-in, ensuring priority is given to Premium customer card holders, and assist with excess baggage and visa issues that may arise.
- Assist with the preparation and completion of pre and post-flight documentation and complete all relevant station statistical information and filing.
- Cover the absence of check-in supervisor and prepare flight briefs regarding customer information, ensuring all staff, GHA, and service providers are fully aware of this information.
- Support and cover Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers.
- A good level of secondary education or equivalent.
- Experience in Airport Passenger Services handling.
- Must have completed relevant and recognized professional training courses in Customer Services and Handling, Ground Operations, and Reservations, Fares & Ticketing.
- Knowledge of a Departure Control System and Computerized Reservation System.
- Knowledge of check-in procedures.
- Customer Service Delivery.
- Proficiency in Microsoft Office applications.
- Knowledge of Reservations & Ticketing advantageous.
- Fluent in spoken and written English and Dutch.
Join Emirates Group and enjoy a competitive remuneration package, discounts on flights and hotel stays.
