Game Support Expert

3 weken geleden

Utrecht, Utrecht, Nederland PlayStation Voltijd

At PlayStation, we're committed to delivering an exceptional gaming experience for our PC players. To achieve this goal, we're seeking a highly skilled Game Support Expert to join our community team.

About the Role

The Game Support Expert will be responsible for investigating and resolving support tickets from our PC players. This role requires a deep understanding of PC hardware and software, as well as excellent analytical and problem-solving skills. As a key member of our community team, you'll work closely with internal and external QA departments, and development teams to ensure that our games are delivered with high-quality support.

We're looking for someone who is passionate about gaming and has a strong understanding of current PC gaming trends. You should be able to communicate complex technical issues in a clear and concise manner, and have a proven track record of working independently and collaboratively with multiple teams.

Responsibilities

  • Investigate and respond to support tickets, assessing priority and impact, categorizing, and keeping track of potential issues.
  • Communicate with players to help troubleshoot issues and discover potential bugs.
  • Assist with writing support documentation such as FAQs and patch notes for existing and upcoming titles.
  • Help investigate and reproduce potential complex bugs together with our QA and development teams.
  • Track player sentiment and look out for reports of potential issues on forums and social media.
  • Work together with PlayStation Studios worldwide on multiple projects simultaneously.

Qualifications/Requirements

  • Excellent high-level understanding of hardware and software used in PC gaming.
  • Strong knowledge of current PC gaming trends.
  • Strong analytical and problem-solving skills.
  • Strong communication and writing skills in English.
  • Experience working with technical teams to identify and solve issues.
  • Ability to work independently and collaborate with multiple teams.
  • Must live in the Netherlands, this is not a remote role.

Salary: €45,000 - €60,000 per year, depending on experience.

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