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Alexander McQueen Team Manager
2 maanden geleden
Alexander McQueen is a British luxury fashion house founded in 1992, known for its uncompromising quality and creative vision. We empower our team and peers, providing unwavering support to ensure everyone can thrive.
The RoleWe are seeking a highly skilled Team Manager to lead our store team in Roermond. As a Team Manager, you will be responsible for maximizing team performance to achieve store targets and goals, with a strong focus on people management and development.
Key Accountabilities- Support the Store Manager to develop and implement business plans, analyzing department performances and proposing relevant action plans.
- Drive performance of the team to exceed financial targets and maximize sales performances, contributing to the success of the entire store.
- Represent the Company within the local market, identifying opportunities to increase foot flow, attract new clients, and build loyal relationships with the brand.
- Monitor the performance of assigned team categories and proactively propose action plans to reach targets.
- Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.
- Collaborate with local/regional corporate functions on Product, VM, CRM to maximize sales in line with House guidelines.
- Lead and inspire the team on executing superior client experience both on shopfloor and during client appointments.
- Develop a client engagement mindset, building long-lasting relationships with clients.
- Lead the execution of clientelling activities with the store team, developing actions and initiatives to reach goals and KPIs.
- Proactively manage any customer complaints to ensure client relationships are maintained with positive outcomes.
- Ensure Omni Channel awareness among the team, coaching and supporting them in using digital tools to improve relationships with clients and achieve business objectives.
- Promote a positive and professional team environment that fosters trust, respect, and superior performance standards, leading by example and in line with the House Code of Behaviours.
- Empower the team to be the best versions of themselves, promoting team spirit through effective communication and cultivating a positive and energetic environment.
- Encourage the exchange of information within the team and proactively develop morning briefings on specific topics.
- Stay close to the team on shop floor, being aware of what is happening.
- Provide support and ongoing feedback to client advisors to ensure their development, motivation, and sense of belonging.
- Conduct regular performance conversations with the team to discuss results and develop action plans.
- Train and inspire the team on product knowledge, sales techniques, Client Services, and Company policies and procedures.
- Identify talents within the team to propose for internal development opportunities, sharing the proposal with the Store Manager to define the correct development processes.
- Guarantee team development through coaching and follow-ups on individual action plans.
- You will be able to demonstrate the desired Alexander McQueen behaviours.
- Significant team sales management experience in retail, luxury retail, or service-related industry.
- Proven ability to drive store performance.
- Commercial awareness and strong business acumen, including key retail performance indicators.
- Coaching and development skills.
- Strong analytical skills.
- Entrepreneurial spirit.
- Strong budget management experience.
- Strong verbal and written communication skills and excellent organizational skills.
- Confidence in public speaking and engaging with external stakeholders.
- Ability to manage competing priorities in a fast-paced environment, open to change and new ways of working.
- Able to manage pressure and maintain a positive working environment.
- Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
- Ability to effectively create, manage, and adhere to deadlines.
- Ability to be mobile for extended periods.
- Passion for the Fashion Industry.
