Support Operations Specialist
4 dagen geleden
ChannelDock is a rapidly growing startup based in Amsterdam with a global vision. We provide innovative solutions tailored for e-commerce sellers and fulfillment centers, ensuring seamless order fulfillment and stock management.
About the JobWe are looking for a customer-focused Support Specialist to join our team. Your primary goal is to deliver an outstanding support experience that strengthens our customer relationships and helps businesses succeed with ChannelDock.
Key Responsibilities- Handle support inquiries via email, chat, and phone, assisting users with platform-related questions and troubleshooting issues.
- Identify, analyze, and resolve technical and operational problems, working closely with the development team when necessary.
- Educate customers on best practices for using ChannelDock to maximize the value of our platform.
- Create and maintain help articles, FAQs, and troubleshooting guides to enhance self-service options for users.
- Gather user feedback, identify recurring issues, and suggest improvements to enhance the platform and customer experience.
- Collaborate with the product, sales, and development teams to ensure smooth onboarding and issue resolution for customers.
- Optimize internal support processes to build a more efficient customer service experience.
- Experience in customer support, preferably in SaaS, e-commerce, or logistics.
- Excellent communication and problem-solving skills.
- Fluent in Dutch and English (German is a plus).
- Able to multitask and work efficiently in a fast-paced environment.
- A customer-first mindset with a passion for helping users succeed.
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