Support Operations Specialist

4 dagen geleden


Amsterdam, Noord-Holland, Nederland ChannelDock Voltijd
Overview of ChannelDock

ChannelDock is a rapidly growing startup based in Amsterdam with a global vision. We provide innovative solutions tailored for e-commerce sellers and fulfillment centers, ensuring seamless order fulfillment and stock management.

About the Job

We are looking for a customer-focused Support Specialist to join our team. Your primary goal is to deliver an outstanding support experience that strengthens our customer relationships and helps businesses succeed with ChannelDock.

Key Responsibilities
  1. Handle support inquiries via email, chat, and phone, assisting users with platform-related questions and troubleshooting issues.
  2. Identify, analyze, and resolve technical and operational problems, working closely with the development team when necessary.
  3. Educate customers on best practices for using ChannelDock to maximize the value of our platform.
  4. Create and maintain help articles, FAQs, and troubleshooting guides to enhance self-service options for users.
  5. Gather user feedback, identify recurring issues, and suggest improvements to enhance the platform and customer experience.
  6. Collaborate with the product, sales, and development teams to ensure smooth onboarding and issue resolution for customers.
  7. Optimize internal support processes to build a more efficient customer service experience.
Required Skills and Qualifications
  • Experience in customer support, preferably in SaaS, e-commerce, or logistics.
  • Excellent communication and problem-solving skills.
  • Fluent in Dutch and English (German is a plus).
  • Able to multitask and work efficiently in a fast-paced environment.
  • A customer-first mindset with a passion for helping users succeed.


  • Amsterdam, Noord-Holland, Nederland Wipro Voltijd

    Job SummaryWe are seeking an experienced IT Service Operations Professional to join our team as a Technical Support Specialist. This role will involve providing technical support for our Experience Centers, including infrastructure management, incident and problem management, and technical guidance for events.


  • Amsterdam, Noord-Holland, Nederland Russell Tobin Voltijd

    People Operations Specialist (Entry level) - 12 months contract with possible extension - Hybrid (flexible) - Amsterdam NL We are seeking a dedicated Specialist People Operations to provide exceptional HR support for employees and managers within an assigned region. Your primary focus will be to enhance the employee experience by effectively resolving...


  • Amsterdam, Noord-Holland, Nederland Russell Tobin Voltijd € 34 - € 43

    **About the Role:**We are looking for a Talent Operations Specialist to provide HR support to our employees and managers. This role involves handling People administration, ensuring data accuracy, and liaising with internal teams.**Key Responsibilities:Manage employee contracts and personnel changes.Conduct regular audits to maintain data...


  • Amsterdam, Noord-Holland, Nederland Russell Tobin Voltijd

    People Operations Specialist (Entry level) - 12 months contract with possible extension - Hybrid (flexible) - Amsterdam NL Your primary focus will be to enhance the employee experience by effectively resolving queries and managing processes throughout the employee lifecycle, from hire to termination, excluding recruitment activities. Manage employee data...


  • Amsterdam, Noord-Holland, Nederland Contracts IT Recruitment Consulting Ltd Voltijd

    Company OverviewAt Contracts IT Recruitment Consulting Ltd, we are dedicated to helping our clients streamline their processes and improve efficiency in the People department.As a Business Operations Consultant, you will play a key role in supporting daily operations, tracking key initiatives, and assisting in adopting company-wide processes like planning,...


  • Amsterdam, Noord-Holland, Nederland STROOM | Supply Chain Recruitment Specialist Voltijd

    The Logistics (Process) Engineer is a key member of our team at STROOM | Supply Chain Recruitment Specialist, responsible for optimizing production processes and ensuring efficiency, reliability, and innovation.This role requires strong analytical skills, ability to work with precision, and excellent collaboration skills. The engineer will analyze and...


  • Amsterdam, Noord-Holland, Nederland Swissport Voltijd

    Regional Operations Support Manager - Cargo Reporting to: CEMEA Head Ops support Cargo About Swissport We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency,...


  • Amsterdam, Noord-Holland, Nederland Undutchables Voltijd € 3.000 - € 3.500

    Job Overview:We are seeking a skilled Technical Support Representative to join our team at Undutchables. As a Construction Machinery Support Specialist, you will play a crucial role in providing exceptional customer service and technical support to our dealers and suppliers. Your primary responsibilities will include collaborating with suppliers and dealers...

  • Fund Operations Specialist

    5 dagen geleden


    Amsterdam, Noord-Holland, Nederland Altum Consulting Voltijd

    Job Overview:Altum Consulting is seeking a highly skilled Fund Operations Specialist to join their team in Amsterdam. As a key member of the Regulated Funds team, you will be responsible for managing day-to-day fund operations, including financial reporting, vendor management, and other tasks.About Us:Our client is a highly accomplished and international...


  • Amsterdam, Noord-Holland, Nederland Ubique Systems Voltijd

    Job DescriptionTrijit is seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing end-to-end technical support across various Trijit locations.Key ResponsibilitiesCollaborate with teams to resolve issues related to Teams, Team Rooms, and equivalent Collaboration toolsManage patch management servers...


  • Amsterdam, Noord-Holland, Nederland Centre People Appointments Voltijd

    Centre People Appointments is currently seeking an experienced Administrative Support Specialist to join their team in Amsterdam. This dynamic role involves providing comprehensive administrative support to the company, encompassing a wide range of tasks including reception services, IT maintenance, office supplies management, and HR-related duties.The ideal...


  • Amsterdam, Noord-Holland, Nederland Bank of China (Europe) S.A. Rotterdam Branch Voltijd

    Company Description As the longest continuous operation among Chinese banks, Bank of China (BOC) has been developing towards globalisation and integrality since its establishment. As China's most globalised and integrated bank, Bank of China has institutions across the Chinese mainland as well as 64 countries and regions. In July 2007, Bank of China...


  • Amsterdam, Noord-Holland, Nederland BioTalent Voltijd

    Job DescriptionWe are looking for a highly skilled Commercial Operations Specialist to support our commercial division.Key ResponsibilitiesThis role involves engaging with customers through various channels, leveraging in-person and remote interactions.The specialist will coordinate customer touchpoints through strategic marketing campaigns.Cross-functional...


  • Amsterdam, Noord-Holland, Nederland Landal Voltijd € 2.714 - € 4.455

    As an IT Service Manager at Landal, you will play a vital role in ensuring our IT support exceeds user expectations. You will drive the success of our support function by building strong relationships with IT teams and business users.Your key responsibilities will include coordinating efforts between internal teams and external vendors to ensure seamless...

  • HR Operations Specialist

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Contracts IT Recruitment Consulting Ltd Voltijd

    HR Operations Specialist - Amsterdam Human Resource support for employees and managers for an assigned region/country/function. Responsible for providing a positive employee experience through effective resolution of queries and facilitating the processes relating to the employee journey from Hire to Termination, with the exclusion of recruitment activities....

  • IT Operations Specialist

    5 dagen geleden


    Amsterdam, Noord-Holland, Nederland Landal Voltijd € 2.714 - € 4.455

    Company Overview">Landal is a dynamic and collaborative environment that values exceptional IT support and the bridge between technology and business needs. We are seeking an experienced IT Service Manager to drive the success of our support function, ensuring seamless operations and exceeding user expectations.


  • Amsterdam, Noord-Holland, Nederland Van Caem Klerks Group Voltijd

    Van Caem Klerks Group is a leading international trading company operating within the global market. Our company has a strong focus on providing exceptional customer service, with a turnover of over 300 million.We are seeking a highly skilled Trade Support Specialist to join our fast-paced FMCG team. The successful candidate will be responsible for managing...


  • Amsterdam, Noord-Holland, Nederland Adecco Nederland Voltijd

    Company InformationAdecco Nederland is a leading provider of temporary staffing solutions, operating in a variety of industries across the country. Our team of experts works closely with clients to understand their unique needs and provide tailored solutions to meet those needs.About the RoleWe are currently seeking a skilled Operations Support Coordinator...

  • Customer Support Specialist

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland ChannelDock Voltijd

    ChannelDock is a fast-growing startup based in Amsterdam with a global vision. We provide cutting-edge inventory synchronization and order processing solutions tailored for e-commerce sellers and fulfillment centers. Our SaaS platform helps businesses efficiently manage their operations across multiple sales channels, including Bol.com and Amazon, ensuring...

  • Operations Manager

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland eTeam Voltijd

    Program Manager - Payment Compliance Operation (CommOps Generalist) Duration: 12 Months Contract Location: Amsterdam · Self starter - an ability to structure a project from scratch, understanding the challenges and opportunities with limited leadership support · Willingness to dive deep into the processes and policies to make significant efficiency and...