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Technical Support Professional
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About Olympia
Olympia is a leading company in the retail and entertainment sectors, revolutionizing the way businesses interact with their customers. Our mission is to transform customer interactions using advanced technology and innovative strategies.
Job Summary
We are seeking a highly skilled Digital Support Specialist to join our international team. As a Digital Support Specialist, you will play a crucial role in assisting marketers and retailers in effectively communicating through digital displays.
Key Responsibilities
- Regularly check the ticketing system and diagnostic tools to identify and resolve technical issues.
- Proactively address technical issues before they impact customers, ensuring minimal downtime and maximum customer satisfaction.
- Provide timely updates on progress and escalate complex issues to advanced support teams when necessary.
Requirements
- Excellent multitasking skills, with the ability to handle multiple tasks simultaneously.
- Known for your quick and thorough approach, with a strong attention to detail.
- Proficient in both English and German, both written and spoken.
Benefits
- An international work environment within a growing company.
- Direct employment with Olympia, without the involvement of employment agencies.
- Flexible working hours, as we aim for 24/7 operations in the future.
- A competitive salary of €2500 gross (negotiable), 29 vacation days, and immediate pension benefits.
- Opportunities for professional development and career growth.
