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Rotterdam, Zuid-Holland, Nederland Eastman VoltijdAbout the RoleAs a Customer Service Representative at Eastman, you will be the primary point of contact for our customers, providing exceptional service and support in line with our standards. You will be responsible for managing the entire Order to Cash process, handling customer requests, and coordinating with internal stakeholders to deliver results...
Customer Service Representative
2 maanden geleden
As a Customer Service Representative at Eastman, you will be the primary point of contact for our customers, providing exceptional service and support to meet their needs. You will be responsible for managing the entire Order to Cash process, including handling customer requests, coordinating with internal stakeholders, and delivering results consistent with the business strategy.
Key Responsibilities- Manage a dedicated customer and product portfolio, ensuring seamless Order to Cash process execution.
- Handle and coordinate customer requests in accordance with company policies and procedures.
- Collaborate with internal business partners, such as Account Management, Planning, and Logistics, as well as the Operation Center.
- Engage in frequent verbal and written communication with external customers.
- Participate in internal projects and contribute to process improvements.
- Bachelor's Degree or equivalent.
- Previous experience in Customer Service, Supply Chain, Logistics, or Internal Sales in an international environment.
- Experience with Order to Cash process in SAP/ERP system and/or Sales Force.
- Fluent in English, German/Spanish are required, both verbal and written. Additional EU language is preferred.
- Strong commercial acumen.
- Good analytical and communication skills.
Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With a commitment to enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a focus on safety and sustainability.
