Business Support Specialist

2 weken geleden


Waalwijk, Noord-Brabant, Nederland K3 Voltijd
About the Role

A First Line Support Analyst provides expert customer support to our global network of customers, partners, and implementation teams. This role requires strong analytical and problem-solving skills, as well as excellent communication and time management abilities.

The ideal candidate will have a solid understanding of K3's core products and be able to troubleshoot and resolve technical issues in a timely and efficient manner.

Key Responsibilities

  • Respond to customer inquiries and resolve technical issues via phone, email, and chat
  • Work closely with cross-functional teams to resolve complex technical issues
  • Document and track customer interactions and issue resolutions
  • Provide excellent customer service and support to ensure customer satisfaction and loyalty
  • Stay up-to-date with K3's products and services to provide accurate and timely support

Requirements

To be successful in this role, you will need:

  • Strong technical skills and knowledge of K3's products
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Fluent Dutch language skills and excellent written and verbal English skills

What We Offer

K3 offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a First Line Support Analyst, you will have the opportunity to work with a talented team of professionals and make a real impact on our customers' experiences.


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