Business Support Specialist
2 weken geleden
A First Line Support Analyst provides expert customer support to our global network of customers, partners, and implementation teams. This role requires strong analytical and problem-solving skills, as well as excellent communication and time management abilities.
The ideal candidate will have a solid understanding of K3's core products and be able to troubleshoot and resolve technical issues in a timely and efficient manner.
Key Responsibilities
- Respond to customer inquiries and resolve technical issues via phone, email, and chat
- Work closely with cross-functional teams to resolve complex technical issues
- Document and track customer interactions and issue resolutions
- Provide excellent customer service and support to ensure customer satisfaction and loyalty
- Stay up-to-date with K3's products and services to provide accurate and timely support
Requirements
To be successful in this role, you will need:
- Strong technical skills and knowledge of K3's products
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
- Fluent Dutch language skills and excellent written and verbal English skills
What We Offer
K3 offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a First Line Support Analyst, you will have the opportunity to work with a talented team of professionals and make a real impact on our customers' experiences.
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