Customer Support Specialist

3 weken geleden

Waalwijk, Noord-Brabant, Nederland K3 Business Technologies Voltijd

Job Summary

A Customer Support Specialist provides support to our global customers, partners, and implementation teams. This role involves logging and investigating cases received via multiple channels, resolving cases, and ensuring they progress to completion while keeping customers updated.

The ideal candidate will have good knowledge of all of K3's core products and some non-core products. This knowledge will be applied with methodical and logical problem-solving skills to carry out initial investigations of customer issues and work closely with other teams where further assistance is required.

The Customer Support Specialist will manage customer expectations and ensure that the reputation of our software and services is upheld and customer satisfaction is maintained or increased. The role requires strong communication skills, both written and verbal, and the ability to work in a dynamic and international environment.

Responsibilities

  • Respond to requests from customers, partners, and consultants regarding K3's software and hardware.
  • Resolve straightforward cases.
  • Proactively obtain required information from customers.
  • Deliver concise and informative customer updates using clear and precise language.
  • Prioritize work based on the Service Level Agreement.
  • Own cases through to resolution even if they are assigned to other teams.
  • Clearly and accurately document issues for further diagnostic of the root cause.
  • Liaise with FLS and SLS colleagues who may be located in other countries.
  • Adhere to established processes to ensure consistent results.
  • Identify known issues and document for the whole support team as well as adding other information to the knowledge base which will benefit the team.
  • Judge when an issue should be escalated to management and expert technical teams.
  • Self-motivated, reliable, conscientious, and outcome-focused.
  • Provide out-of-hours support to customers on a rota with other team members.

Requirements

  • Helping external customers via multiple communication methods.
  • An understanding of the business impact of a customer's issue.
  • A proven methodical problem-solving and technical mindset.
  • Skilled at simplifying and summarizing a problem using clear and precise language.
  • Able to perform effectively under pressure, and to manage internal and external expectations around resolution timeframes.
  • Self-motivation and able to take responsibility, but knows when to escalate if necessary.
  • Liaise and work closely with the appropriate teams on escalated functional and technical issues.
  • Fluent Dutch Speaker and excellent with written and verbal English. Other languages would be an advantage.
  • Can demonstrate examples of contributing to team spirit and trust through multiple methods including sharing knowledge in a structured format.
  • Experience working in Retail or with Retail businesses an advantage.
  • A completed MBO/HBO education, preferably in the field of ICT/Computer Science.
  • Relevant knowledge of IT systems, Hardware, Software in general and Windows (Office365 preferable).

Location and Benefits

The role is based in Waalwijk, The Netherlands, with the option to work remotely from home and in the office 2 days per week as a minimum. In addition to normal working hours, the Customer Support Specialist will be expected to provide out-of-hours support to customers on a rota with other team members (including weekends).

As a K3 employee, you can count on an attractive salary, an ambitious and international working atmosphere, appealing secondary benefits, and being part of a growing, innovative, and ambitious organization with a wide array of potential future career opportunities.

  • Customer Support Specialist

    4 weken geleden

    Waalwijk, Noord-Brabant, Nederland K3 Voltijd

    Customer Support SpecialistK3 is a leading global supplier of integrated business systems to retailers, manufacturers, and distributors. We have over 25 years of experience delivering award-winning solutions for more than 3,000 customers across 20 countries. Our success is built upon world-class software, tailored by our industry expertise, and delivered by...

  • Customer Support Specialist

    4 weken geleden

    Waalwijk, Noord-Brabant, Nederland K3 Business Technologies Voltijd

    Job SummaryA Customer Support Specialist provides support to our global customers, partners, and implementation teams. This customer-focused role involves logging and investigating cases received via multiple channels, resolving cases, and ensuring they progress to completion while keeping customers updated.The role requires good knowledge of all of K3's...

  • Customer Support Specialist

    4 weken geleden

    Waalwijk, Noord-Brabant, Nederland K3 Business Technologies Voltijd

    Job SummaryA Customer Support Specialist provides technical assistance to K3's global customers, partners, and implementation teams. This role involves logging and investigating cases, resolving issues, and ensuring timely completion while keeping customers informed.The ideal candidate will possess good knowledge of K3's core products and have strong...

  • Customer Support Specialist

    4 weken geleden

    Waalwijk, Noord-Brabant, Nederland K3 Voltijd

    Job SummaryA Customer Support Specialist provides support to K3's global customers, partners, and implementation teams. This role involves logging and investigating cases received via multiple channels, resolving cases, and ensuring they progress to completion while keeping customers updated.The ideal candidate will have good knowledge of K3's core products...

  • Customer Support Specialist

    3 weken geleden

    Waalwijk, Noord-Brabant, Nederland K3 Voltijd

    About the RoleWe are seeking a highly skilled First Line Support Analyst to join our team at K3. As a key member of our global support team, you will be responsible for providing exceptional customer support to our clients across the globe.Key ResponsibilitiesRespond to customer requests and resolve issues in a timely and professional manner.Provide clear...

  • Customer Support Specialist

    3 weken geleden

    Waalwijk, Noord-Brabant, Nederland K3 Voltijd

    Job SummaryA Technical Support Expert provides support to K3's global customers, partners, and implementation teams. This customer-focused role involves logging and investigating cases received via multiple channels, resolving cases, and ensuring they progress to completion while keeping customers updated.The role requires good knowledge of K3's core...

  • Customer Support Specialist

    2 weken geleden

    Waalwijk, Noord-Brabant, Nederland K3 Voltijd

    About the RoleA First Line Support Analyst provides critical support to our global customers, partners, and implementation teams in this customer-focused role.Key ResponsibilitiesResolve customer issues via multiple communication channelsInvestigate and log cases, ensuring timely resolution and customer satisfactionLiaise with internal teams to resolve...

  • Customer Support Specialist

    2 weken geleden

    Waalwijk, Noord-Brabant, Nederland K3 Voltijd

    About the RoleA First Line Support (FLS) Analyst at K3 will be responsible for providing exceptional support to our global customers, partners, and implementation teams. This customer-focused role involves logging and investigating cases, resolving issues, and ensuring timely completion while keeping customers informed.Key ResponsibilitiesRespond to customer...

  • Support Specialist

    2 weken geleden

    Waalwijk, Noord-Brabant, Nederland Mikz Kinderopvang Voltijd

    Job SummaryWe are seeking a skilled Support Specialist to join our team at {company}.This is a full-time opportunity to work with our IT department and provide technical assistance to our customers.Main Responsibilities:Respond to customer inquiries via phone, email, or chatAnalyze and resolve technical issues in a timely and efficient mannerDocument and...

  • Business Support Specialist

    2 weken geleden

    Waalwijk, Noord-Brabant, Nederland K3 Voltijd

    About the RoleA First Line Support Analyst provides expert customer support to our global network of customers, partners, and implementation teams. This role requires strong analytical and problem-solving skills, as well as excellent communication and time management abilities.The ideal candidate will have a solid understanding of K3's core products and be...

  • Global Customer Support Expert

    3 dagen geleden

    Waalwijk, Noord-Brabant, Nederland K3 Voltijd

    We are seeking a highly skilled Global Customer Support Expert to join our team in Waalwijk, The Netherlands. This is a fantastic opportunity to work with a leading global supplier of integrated business systems to retailers, manufacturers, and distributors.About the RoleThe successful candidate will provide support to our global customers, partners, and...

  • Dutch Speaking Customer Support Professional

    1 week geleden

    Waalwijk, Noord-Brabant, Nederland K3 Voltijd

    Customer Support Role at K3K3 is a leading global supplier of integrated business systems to retailers, manufacturers, and distributors. Our company has over 25 years of experience delivering award-winning solutions for more than 3,000 customers across 20 countries.We have a dynamic and international work atmosphere with colleagues and customers worldwide....

  • Customer Support Professional

    6 dagen geleden

    Waalwijk, Noord-Brabant, Nederland K3 Voltijd

    About the RoleK3, a leading global supplier of integrated business systems, seeks a Customer Support Professional to join our team. As a First Line Support Analyst, you will provide exceptional support to our global customers, partners, and implementation teams.ResponsibilitiesRespond to customer inquiries via multiple channels, ensuring timely and effective...

  • Customer Service Specialist

    3 weken geleden

    Waalwijk, Noord-Brabant, Nederland C502 Tarkett BV Voltijd

    Customer Service SpecialistWe zijn op zoek naar een gedreven Customer Service Specialist die zich kan inzetten voor een topmerk in de vloerbedekking. Als Customer Service Specialist ben je de eerste aanspreekpunt voor onze zakelijke klanten en ben je verantwoordelijk voor het verwerken van leads, het oplossen van klantvragen en het coördineren van orders.Je...

  • Customer Service Specialist

    4 weken geleden

    Waalwijk, Noord-Brabant, Nederland C502 Tarkett BV Voltijd

    Customer Service SpecialistWe zijn op zoek naar een gedreven Customer Service Specialist die zich wil inzetten voor een topmerk in de vloerbedekking. Als Customer Service Specialist ben je de eerste aanspreekpunt voor onze zakelijke klanten en zorg je ervoor dat hun vragen en problemen zo snel mogelijk worden opgelost.Je takenJe verwerkt leads en opvolgt de...

  • Customer Service Specialist

    3 weken geleden

    Waalwijk, Noord-Brabant, Nederland C502 Tarkett BV Voltijd

    Customer Service SpecialistWe zijn op zoek naar een gedreven Customer Service Specialist die zich kan inzetten voor een topmerk in de vloerbedekking. Als Customer Service Specialist ben je de eerste aanspreekpunt voor onze zakelijke klanten en zorg je ervoor dat hun vragen en problemen zo snel mogelijk worden opgelost.Je takenJe bent verantwoordelijk voor de...

  • Customer Service Specialist

    2 weken geleden

    Waalwijk, Noord-Brabant, Nederland C502 Tarkett BV Voltijd

    We zijn op zoek naar een commercieel getalenteerde Customer Service Specialist voor onze afdeling in Waalwijk. In deze functie zul je verantwoordelijk zijn voor het ondersteunen van onze zakelijke klanten door telefonisch en per e-mail orders af te handelen, stalen aan te vragen en vragen van klanten te beantwoorden.Als Customer Service Specialist zul je ook...

  • Customer Service Specialist

    4 weken geleden

    Waalwijk, Noord-Brabant, Nederland C502 Tarkett BV Voltijd

    Customer Service SpecialistWe zijn op zoek naar een gedreven Customer Service Specialist voor onze afdeling Customer Service Commercial in Waalwijk. Als Customer Service Specialist ben je verantwoordelijk voor het verwerken van leads, verkooporders en het oplossen van klantvragen en/of problemen van de verschillende segmenten binnen de divisie Commercial...

  • Medewerker Customer Service Specialist

    3 weken geleden

    Waalwijk, Noord-Brabant, Nederland Henry Schein Dental B.V. Voltijd

    Medewerker Customer Service SpecialistWe zoeken een medewerker voor onze technische dienst die zich niet snel uit het veld laat slaan. Als medewerker customer service specialist ben je het aanspreekpunt voor onze klanten en leveranciers op het gebied van vragen, bestellingen, reparaties en klachten. Je bent verantwoordelijk voor het controleren, bewaken en...

  • Customer Service Specialist Waalwijk

    4 weken geleden

    Waalwijk, Noord-Brabant, Nederland Page Personnel Voltijd

    JobbeschrijvingWe zoeken een ervaren Customer Service Specialist voor onze afdeling in Waalwijk. Als medewerker van ons team ben je verantwoordelijk voor het begeleiden van klantorders en het ondersteunen van onze wholesale klanten en salesteams in Nederland, Duitsland en België.VerantwoordelijkhedenJe beantwoordt vragen en wensen van onze klanten en...