Concierge Ambassador
2 maanden geleden
Job Summary:
We are seeking an experienced Concierge to join our team at Sea Containers London. As a Concierge Ambassador, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of extraordinary.
Key Responsibilities:
- Proactively source and provide relevant information to guests to enhance their experience.
- Be available to guests before, during, and after their stay, providing assistance and support via direct contact.
- Provide guests with detailed information about the local area, including tourist attractions, recreational activities, and gastronomic experiences.
- Arrange transportation and other services for guests as needed.
- Manage the dispatch of packages for guests.
- Organize and lead engaging Concierge Walking Tours for our guests.
Requirements:
- Minimum of 2 years of experience in a similar role within the hospitality industry.
- Ability to work on your feet for extended periods and handle physical tasks as required.
- Willingness to work various shifts, including mornings, evenings, weekends, and holidays.
- Proficiency in basic computer skills, including Microsoft Office and POS systems.
- Strong communication skills in English, with proficiency in at least one other language preferred.
Qualifications:
- Ability to proactively search for and provide relevant information to guests.
- Experience in maintaining positive guest interactions before, during, and after their stay.
- Proficiency in sales techniques and processing payments using various methods.
- Ability to establish and maintain relationships with local businesses and service providers.
- Demonstrated leadership skills in training, motivating, and coaching colleagues to deliver exceptional service.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and experienced team.
- Professional development and growth opportunities.
- A fun and supportive work environment.
Location: London
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