Concierge Ambassador
3 weken geleden
Role Overview
We are seeking an experienced Concierge to join our team at Pulitzer Amsterdam. As a Concierge, you will be responsible for providing exceptional service to our guests, including offering tourist information, arranging excursions, and providing on-the-job training to colleagues.
Duties and Responsibilities
- Proactively source and provide guests with relevant information to enhance their stay.
- Be available to guests before, during, and after their stay, providing assistance and support via direct contact, email, or phone.
- Provide guests with detailed information about the region and offer insights and recommendations.
- Arrange boat and limousine services for guests' convenience.
- Manage the dispatch of packages for guests.
- Organize and lead engaging Concierge Walking Tours for our guests.
Requirements
- Minimum of 2 years of experience in a similar role within the hospitality industry.
- Ability to work on your feet for extended periods and handle physical tasks as required.
- Willingness to work various shifts, including mornings, evenings, weekends, and holidays.
- Proficiency in basic computer skills, including Microsoft Office and POS systems.
- Strong communication skills in English, with proficiency in at least one other language preferred.
Qualifications
- Ability to proactively search for and provide relevant information to guests.
- Experience in maintaining positive guest interactions before, during, and after their stay.
- Proficiency in sales techniques and processing payments using various methods.
- Ability to establish and maintain relationships with local businesses and service providers.
- Demonstrated leadership skills in training, motivating, and coaching colleagues to deliver exceptional service.
What We Offer
- Experience stay at Pulitzer Amsterdam as part of our introduction program.
- 5 free nights per year at the Lore Group hotels worldwide.
- Employee and Friends & Family discount rates at the Lore Group hotels.
- A monthly budget to spend on benefits platform YourCampus.
- Possibility to lease a bike.
- 50% discount in restaurants & bars at 19 partner hotels in Amsterdam.
- Free and unlimited appointments per year with a psychologist via OpenUp.
- A monthly contribution to a pension scheme.
- A monthly travel allowance.
- A monthly clothing allowance (if applicable to your position).
- A yearly shoe allowance.
- Freshly prepared meals in the canteen.
- Discount on supplemental health insurances.
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