Concierge Ambassador

4 dagen geleden

Amsterdam, Noord-Holland, Nederland Sea Containers London Voltijd

Role Overview

We are seeking an experienced Concierge to join our team at Pulitzer Amsterdam. As a Concierge, you will be responsible for providing exceptional service to our guests, including offering tourist information, arranging excursions, and providing on-the-job training to colleagues.

Duties and Responsibilities

  • Proactively source and provide guests with relevant information to enhance their stay.
  • Be available to guests before, during, and after their stay, providing assistance and support via direct contact, email, or phone.
  • Provide guests with detailed information about the region and offer insights and recommendations.
  • Arrange boat and limousine services for guests' convenience.
  • Manage the dispatch of packages for guests.
  • Organize and lead engaging Concierge Walking Tours for our guests.

Requirements

  • Minimum of 2 years of experience in a similar role within the hospitality industry.
  • Ability to work on your feet for extended periods and handle physical tasks as required.
  • Willingness to work various shifts, including mornings, evenings, weekends, and holidays.
  • Proficiency in basic computer skills, including Microsoft Office and POS systems.
  • Strong communication skills in English, with proficiency in at least one other language preferred.

Qualifications

  • Ability to proactively search for and provide relevant information to guests.
  • Experience in maintaining positive guest interactions before, during, and after their stay.
  • Proficiency in sales techniques and processing payments using various methods.
  • Ability to establish and maintain relationships with local businesses and service providers.
  • Demonstrated leadership skills in training, motivating, and coaching colleagues to deliver exceptional service.

What We Offer

  • Experience stay at Pulitzer Amsterdam as part of our introduction program.
  • 5 free nights per year at the Lore Group hotels worldwide.
  • Employee and Friends & Family discount rates at the Lore Group hotels.
  • A monthly budget to spend on benefits platform YourCampus.
  • Possibility to lease a bike.
  • 50% discount in restaurants & bars at 19 partner hotels in Amsterdam.
  • Free and unlimited appointments per year with a psychologist via OpenUp.
  • A monthly contribution to a pension scheme.
  • A monthly travel allowance.
  • A monthly clothing allowance (if applicable to your position).
  • A yearly shoe allowance.
  • Freshly prepared meals in the canteen.
  • Discount on supplemental health insurances.

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