Operations Coordinator

3 weken geleden


Amsterdam, Noord-Holland, Nederland BNI Voltijd

About the Role

We are seeking a highly skilled Operations Coordinator to join our team at BNI. As an Operations Coordinator, you will be responsible for maintaining the membership cycle of our members, including ensuring that they attend trainings and receive the necessary resources for them to attain their membership goals.

Key Responsibilities

• Ensure that membership registrations are up to date for current members, including processing applications, renewals, and termination.

• Distribute membership packages to new members

• Build and foster relationships with our members and answer questions from our member community, using Zendesk (and via telephone and in person)

• Provide members with resource materials for use in the field

• Ensure that members are celebrated by sending them their member anniversary gift and/or certificates

• Make member badges for distribution

• Support with membership social media campaigns

Requirements

• Detail-oriented, organized with outstanding verbal, written, multi-tasking, and presentation skills

Must be fluent (reading, writing, speaking) in Dutch and English

• Customer focused and desires to build long term relationships

• Ability to find solutions and deliver results within a rapidly changing, entrepreneurial, technology-driven culture

• Ability to ask core probing questions to troubleshoot, research, and create solutions

• Utilize available resources, apply sound judgment, and interpret policies

• Possess an attitude of flexibility and adaptability that matches our growth pace

• Work well independently as well as with a team to successfully achieve company objectives

• Ability to shift priorities as needed to resolve or escalate all outstanding issues

• Proficient computer/mobile app knowledge and skills including Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)

• Ability to travel to local chapters and conferences, when necessary


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