Front Office Crew Member Moxy

2 weken geleden

Amsterdam, Nederland MoxyResidence Inn Houthavens Voltijd
About the Role

We are seeking a highly motivated and enthusiastic Front Office Crew Member to join our team at Moxy/Residence Inn Houthavens. As a Front Office Crew Member, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • To actively support other departments and act when assistance is needed. To ensure that the whole of hotel operations run smoothly from the guest perspective with the focus on guest services desk and breakfast / evening reception areas
What We Offer
  • Salary range according to Horeca CAO
  • 25 holiday days
  • 8% holiday allowance
  • Travel allowance
  • Free parking
  • Cycas smiles Reward & Celebration program
  • Free use of on property gym
  • Recruitment bonus up to EUR 1000,- gross when you bring in a new Cycadette
  • Cycas Savings: many discounts on a variation of online webshops
  • The best project you will ever work on is you So let us help you grow with our guidance and training possibilities
  • A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self
  • Growth opportunities with your hotel & within Cycas
  • Great learning & development opportunities
  • Being part of a fast-growing hospitality company; Cycas Hospitality, where you can internally move to different hotel Brands
  • Great travel discounts for you and friend & family at Cycas Hospitality & Marriott properties
  • 50% discount on food & beverage at most of the Cycas properties
  • Complimentary voucher for 1 night stay at a Cycas property after your 1st year of employment

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